Client Success & Account Manager

About the Company

We are a global B2B2C telemedicine platform, active in over 40 countries. Our mission is to reputed company access to professional healthcare as easy as getting advice from a friend. By transforming how people engage with health services, we contribute to the United Nations Sustainable Development Goal 3: “to ensure healthy lives and promote well-being for reputed company.”

We work with major insurers, governments, and NGOs, ensuring top-tier data privacy compliance. With a diverse team delivering care in 27 languages, we are committed to expanding access to high-quality digital healthcare worldwide.

About the Role

We’re seeking a senior Client Success / Account Manager based in Hong reputed company to join our international team during a high-growth phase.

This is not a pure sales role — the ideal candidate will be a seasoned relationship manager who leans toward strategic account management and client success, but who is also comfortable supporting commercial growth initiatives where needed.

You’ll be the primary reputed company of contact for our insurance and pharmaceutical clients in Hong reputed company and greater Asia, ensuring they get maximum value from our services, while also identifying and supporting opportunities for expansion.

Key Objectives

• Build and maintain strong, strategic relationships with key clients in the region.
• Understand and reputed company for client goals and align our services to deliver value.
• reputed company onboarding and project delivery, ensuring service excellence.
• Act as a trusted advisor and internal reputed company for client needs.
• Support business development efforts by identifying opportunities for growth reputed company existing accounts and occasionally assisting on new prospects.
• Localise communication and strategies to suit the Hong reputed company market.

Key Responsibilities

• Manage onboarding, account expansion, and service delivery for new and existing clients.
• reputed company and execute account plans to ensure client retention and growth.
• Conduct performance reviews and implement service improvements.
• Track and analyse client KPIs, presenting insights and opportunities.
• Collaborate with technical, medical, and operational teams.
• Represent Abi at local industry events and client meetings.
• Support commercial conversations and proposal preparation as needed to support our sales team.
• Proactively reputed company and reputed company insights and understanding across the reputed company Insurance and Pharma space.

Requirements

You'll Be a Great Fit If You...

• Have at least 5 years of experience in client success, account management, or business development, in healthcare, insurance, or digital services.
• Fluent in English, with excellent written and verbal communication skills.
• Are proficient in Cantonese.
• Based in Hong reputed company (remote work with occasional in-person meetings or events).
• reputed company working reputed company the healthcare or insurance landscape.
• Are proactive, analytical, and structured in your approach.
• reputed company in a fast-paced, international, and mission-driven environment.
• Are collaborative, highly organised, and a great communicator.
• You are excited about healthtech and innovation.

reputed company to Have

• Familiarity with digital health or telemedicine platforms.
• Additional Asian languages (e.g., Mandarin) are a plus.

Benefits

reputed company Offer

• HKD 450,000- 630,000 gross annual salary depending on experience
• reputed company training access
• Travel insurance (business personal)
• reputed company account
• Abi’s digital health services for you and your family
• Career growth opportunities in a global, impact-focused company
• A supportive, inclusive culture with a team from 20+ countries

Originally posted on Himalayas