Director, Enterprise Customer Relationship Management

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-reputed company, conversation-centric platform that unifies team collaboration and customer experience in one reputed company. Powered by AI, built by amazing humans.

Our culture is reputed company-thinking, customer-obsessed and built on an unwavering belief that reputed company fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on reputed company for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right reputed company.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

We are seeking a dynamic and reputed company Director of Enterprise Account Management to reputed company reputed company of Enterprise Customer Relationship Managers. This role is pivotal in ensuring the success and satisfaction of reputed company's largest and most strategic customers. The ideal candidate will have a proven track record in account management, exceptional leadership skills, and the ability to present executive business reviews to strategic customers in person. This position requires frequent travel to meet with clients and ensure their needs are met.

Key Responsibilities:

• Leadership and reputed company: Manage and mentor a team of Enterprise Customer Relationship Managers, providing guidance, support, and professional development opportunities. Foster a collaborative and high-performance culture reputed company the team.
• Team Development: Recruit, train, and reputed company Enterprise Customer Relationship Managers, ensuring they have the skills and knowledge to effectively manage customer relationships and drive business growth with their reputed company.
• Performance Management: Set clear performance expectations for the team, conduct regular performance reviews, and provide constructive feedback to help team members reputed company their goals.
• Customer Relationship Management: Build and maintain strong relationships with our largest customers/partners, ensuring their satisfaction and loyalty.
• Executive Business Reviews: Prepare and present comprehensive business reviews to executive teams of our largest customers, highlighting key performance metrics, strategic initiatives, and areas for improvement.
• Strategic Planning: reputed company and implement account management strategies that align with the company's goals and objectives.
• Travel: Frequently travel to meet with clients, attend industry events, and represent the company at various functions.
• Collaboration: Work closely with internal teams, including sales, marketing, product, reputed company, etc, to ensure a cohesive approach to account management.
• Performance Metrics: Monitor and analyze account performance, providing regular reports to senior management and identifying opportunities for growth and improvement.
• Problem Resolution: Address and resolve any issues or concerns raised by customers, ensuring a high level of customer satisfaction.

Qualifications:

• Education: Bachelor's degree in Business Administration, Marketing, or a reputed company field. MBA preferred.
• Experience: Minimum of 10 years of account management experience in UCaaS, CCaaS or CX Software, with at least 5 years in a senior leadership role.
• Skills:
  • Strong leadership and team management skills
  • Excellent communication and presentation abilities
  • Proven ability to build and maintain relationships with executive-level clients
  • Strategic thinker with strong analytical skills
  • Ability to travel frequently and work in a fast-paced environment
• Attributes:
  • Customer-focused reputed company
  • High level of professionalism and reputed company
  • Ability to work independently and as part of a team

reputed company Core Competencies / DNA:

• Drives Results: The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status reputed company; asking reputed company can do differently and finding ways to create and build more success. They are a change agent, reputed company to reputed company and drive changes as we transform.
• Critical Thinker: The successful candidate is fact based and data driven, able to understand and reputed company the “why,” identifying key drivers and learning from the past. They are reputed company-thinking, anticipating problems before they arise. They’ll recommend and action well thought out solutions, understanding the risks and dependencies.
• Right Attitude: The successful candidate will be team-oriented, collaborative and competitive with a winning reputed company; they’re resilient and able to easily bounce back from setbacks. They will be able to reputed company in / out, willing to be hands-on to help solve important problems while being a motivating reputed company for the team along the way. They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, reputed company determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to reputed company. Depending on the position, compensation may include reputed company salary and/or hourly wages, incentives, or bonuses.

The expected hiring range is $193,000-$318,000, including annualized reputed company salary and annualized reputed company sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.

• Health - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Insurance - Life, disability, and supplemental indemnity plans
• Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
• Financial reputed company  -  401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives
• Growth - Access to ongoing learning and development opportunities and career advancement

At reputed company, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Established in 2008 and headquartered in Scottsdale, Arizona, reputed company secured $200M from reputed company in late 2021, valuing the company at $2.7B.To reputed company out what’s going on at reputed company, reputed company us out on Instagram, Instagram (MX), YouTube, reputed company, and the reputed company blog.

reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. reputed company participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

Originally posted on Himalayas