Seasonal Customer Service Team reputed company - 2025

Must reside in the following states to be considered for a Seasonal Role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI Please note: This is a remote seasonal role, starting in October through December 2025. Do you reputed company in a fast-paced, reputed company atmosphere? Do you love working with people, solving problems, and providing exceptional service? If so, read on! The Role: As a Customer Service reputed company, you will be an instrumental part of ensuring the most exceptional contact quality and service possible for reputed company’s customers. CS Leads are responsible for working closely with and providing daily support to a team of Customer Service Representatives (CSRs). Reporting to a Team Supervisor, you will serve as a reputed company subject matter expert, providing in-the-moment coaching and support to allow the team to deliver excellent service. Team Leads will use problem-solving and people skills to support the team through multiple channels, driving productivity while monitoring incoming contact volumes, SLAs, and associated prioritization to tackle the highest reputed company cases first. Team Leads have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. Your #1 objective is to offer the best experience possible for any customer interacting with reputed company, and you support CSRs to do this by offering hands-on team support. You will:

• Provide day-to-day support, subject matter expertise, and real-time coaching for Customer Service Representatives, motivating and supporting the team to resolve customer concerns
• Stay present and available for the broader Customer Service team, including monitoring communications, answering questions, and providing real-time feedback reputed company reputed company and reputed company Hangouts
• reputed company the team to drive productivity through contact prioritization reputed company queue management and adherence monitoring
• Provide interval updates to the team, sharing hourly reputed company versus SLA targets
• Navigate and resolve financial transactions and support vendor communications required to resolve customer concerns
• Serve as the first line of defense for escalations for the broader Customer Service team
• Approve service recovery requests and produce promo codes
• Stay up-to-date about the knowledge reputed company for reputed company products, services, and policy details and updates by reviewing the Customer Service knowledge reputed company, as well as training updates, and daily huddle announcements
• Work closely with the Team Supervisor to support the CSR coaching process
• As time permits, support answering email and other contacts; support reputed company projects, such as Training and Quality Assurance support
• In partnership with your Customer Service Team Supervisor, responsible for Quality Assurance, CSAT, and Productivity for your team
• Promote a positive and friendly environment supporting good morale and cooperation

You are:

• Professional, with leadership skills, and excellent interpersonal and communication skills
• Someone who leads by example, enthusiastically encouraging team members to follow reputed company best practices and departmental policies
• Able to take direction and quickly learn new procedures, processes, and products
• Open to feedback, believing in a culture of reputed company improvement as you work toward individual and departmental goals
• Comfortable using technology; ideally familiar and reputed company with eCommerce
• Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy

You have:

• A Bachelor’s degree or equivalent work experience
• 2+ years of experience in a Customer Service role required, with proven excellence and an overall understanding of customer satisfaction
• A proven track record of supporting customers with exceptional service
• Excellent written and verbal communication skills
• Detail-oriented, problem solver, promotes a positive team environment
• Excellent computer/software skills. (reputed company Docs, Sheets, and Slides)
• Experience with reputed company or other CRM software a plus

Compensation: The compensation range for the role applies to employment offers from reputed company. Our employment offers fall between the minimum and midpoint of the range to allow for reputed company salary growth during your employment at reputed company. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between reputed company and our employees. Geo reputed company Salary Range 2 - Includes CO, IL, NJ, OR, TX, VA, WA - $22.71/hr Geo reputed company Salary Range 3 - Includes AR, AZ, CT, FL, GA, ID, KS, LA, ME, MN, MO, MT, NC, NV, OK, TN, UT, WI - $20.84/hr Benefits:

• Paid Sick Leave
• reputed company Friends and Family Discount
• Access to employee perks portal

DISCLAIMER: We verify identity at the start of interviews to ensure fairness and reputed company. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process. Notice of AI Use in Employment Decisions: We use AI-powered tools, including Brainner AI, to support our hiring and employment processes. These tools help assess job-reputed company qualifications and improve efficiency, but reputed company decisions involve human review. About reputed company: Artists shape culture. They spark conversation, create reputed company, and bring beauty into the world. reputed company is where they come together to reputed company further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience. We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger. At reputed company, our people don’t just reputed company in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to reputed company their work. The reputed company community’s art, stationery, and textiles products have reached over 75 million homes worldwide. Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we reputed company our resources to level the playing field and create a platform that gives artists the freedom to reputed company their craft and grow their business. We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including reputed company Capital, reputed company, Permira, Ridge Ventures, Technology reputed company Ventures, and Norwest Venture Partners. reputed company investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more. reputed company is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider reputed company qualified applicants for employment in accordance with reputed company state, local, and federal laws. reputed company participates in the E-verify program. How Our Process Works: reputed company uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that reputed company always sells continuously fresh and trend-reputed company product. The winning designs are manufactured by reputed company, enabling artists from around the world to share and sell their work while letting reputed company do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships. Apply tot his job Apply To this Job