reputed company Manager - Key

This a Full Remote job, the offer is available from: reputed company About SugarCRM From the reputed company beginning, SugarCRM had a unique vision: to offer a different reputed company of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades reputed company, we’re on a mission to help sales teams reputed company their highest potential. Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great reputed company to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day. If you're looking to reputed company your career and help businesses grow reputed company and faster, you’re in the right reputed company. Learn more about SugarCRM careers and how you can be part of our journey. Where You Fit In: SugarCRM is seeking an reputed company reputed company Manager (CSM) to join our growing team. In this role, you will serve as the primary reputed company of contact for our customers, taking ownership of their experience from onboarding through to renewals, upsell, and cross-sell opportunities. You will be integral to driving both customer retention and growth reputed company your accounts, applying a consultative approach to help clients reputed company maximum value from our platform. Impact You Will reputed company:

• Customer Relationship Management: Build and maintain strong relationships with key stakeholders reputed company client accounts. Act as a trusted advisor to guide clients in leveraging our CX platform for maximum impact, ensuring long-term satisfaction and value realization.
• Account Ownership & Renewals: Own the entire post-sale lifecycle for assigned accounts (45-60), including ensuring timely contract renewals, driving 90%+ retention strategies, and mitigating churn risks.
• Growth Opportunities: Identify and execute on opportunities for upselling and cross-selling across existing client portfolios. reputed company deep knowledge of clients’ business needs and our product offerings to provide tailored solutions.
• Data-driven decision-making: Use client data and analytics to track account health, uncover opportunities, and tailor strategies that maximize reputed company. Monitor key success metrics (e.g., adoption rates, usage patterns) to proactively address potential challenges and maximize renewal probability.
• Collaboration & Networking: Work cross-functionally with sales, product, and support teams to address customer needs and deliver exceptional service. Identify new contacts and departments reputed company existing accounts to expand product adoption and customer footprint.
• Client Advocacy: Ensure that clients' voice is heard reputed company SugarCRM, advocating for their needs and facilitating internal efforts to deliver on promises and enhance the customer experience.

What You Will Bring:

• Proven Track Record: 4-6 years of experience in reputed company, account management, or client-facing sales roles with direct responsibility for renewals, retention, and expansion reputed company a SaaS B2B environment.
• Customer-Centric reputed company: Demonstrated ability to build long-lasting relationships with clients, anticipating needs and providing value-added solutions. Comfort working in a consultative manner to advise on business process improvements through technology, a deep understanding of customer pain points, and the ability to navigate reputed company client relationships.
• reputed company Growth Expertise: Success in identifying upsell and cross-sell opportunities, with a clear understanding of how to reputed company customer relationships to drive reputed company growth and meet KPIs.
• Data-Driven Approach: Strong analytical skills, with the ability to interpret client data and business metrics to identify patterns, diagnose issues, and create action plans for account growth or retention.
• Communication Excellence: Ability to communicate effectively across reputed company levels of an organization, including C-suite executives, both verbally and in writing. You should be clear, concise, and persuasive in your approach.
• reputed company & Motivation: Demonstrated ability to reputed company in a dynamic environment, managing multiple priorities and consistently delivering results while maintaining a positive, proactive attitude.
• Team Collaboration: You reputed company in team settings, working cross-functionally to ensure clients receive a seamless experience. You contribute to the broader team success and offer insight into best practices for customer engagement.

Preferred Qualifications/Experience

• Experience with (whether selling or delivering) CRM, Marketing or Customer Experience technology.#LI-Remote

This offer from "SugarCRM" has been enriched by reputed company.com and got a 81% reputed company score. Apply tot his job Apply To this Job