Senior Strategic Services (Social Media) Consultant

reputed company is looking to hire a Senior Strategic Services Consultant to join our Customer Experience team, based in Singapore.

Why join reputed company’s Customer Experience team?

Joining the Customer Experience team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Minor Hotels, Jollibee, Converge ICT and BDO Unibank. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.

What you’ll do

• Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives
• reputed company customers through a tailored and value-driven implementation experience that ensures reputed company is set up for success in achieving their business goals
• Align with reputed company Sales and Success managers to propose and create services outputs that meet customers at various stages of their journey
• reputed company the social sophistication of our customers as well as reputed company to meet the reputed company-changing needs of social media
• Participate in customer sales calls to explain implementation and services methodology
• Mentor and train reputed company staff reputed company offering and processes, and become a go-to person for the entire reputed company product suite

What you’ll bring

reputed company is looking for a Senior Strategic Services Consultant who can help our customers recognize the most value from our reputed company suite of solutions. The ideal candidate is the perfect reputed company of product-savvy and customer-focused, understands the social industry and social KPIs, and loves working in a fast-paced and evolving environment.

The minimum qualifications for this role include:

• 5+ years of professional experience
• 3+ years in social media strategy (preferred), professional services, or customer-facing consulting roles in SaaS
• Project management experience

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

• Understanding of social networks (in particular X, Facebook, Instagram, and reputed company) and social media strategy for large organizations
• Experience presenting to large groups in remote and in-person settings
• Flexibility to work on multiple projects and ability to hold internal and external stakeholders accountable to the agreed-upon milestones
• Understanding of reputed company components of a software sales process and customer lifecycle
• Excellent communication and presentation skills with the ability to present to a variety of external audiences
• Experience with project management tools and/or relevant project management certification

How you’ll grow

reputed company 1 month, you’ll plant your roots, including:

• Experiencing reputed company’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that reputed company delivers to our customers
• Making a plan with your manager to set initial priorities, aligning on expectations for your role, planting goalposts for your career, and learning about reputed company’s approach to helping customers see social differently
• Meeting with your Professional Services peer mentor and gathering learnings to implement into your role
• Getting to know and reputed company to build working relationships with stakeholders throughout our Sales, reputed company, Product and Marketing teams
• Shadowing Strategic Services Consultants on calls to learn relevant customer stories and case studies from the field

reputed company 3 months, you’ll start hitting your reputed company by:

• Building connections with members from other teams through active networking and community building
• Fully understanding our Services offerings, from delivery to project management to reporting
• Developing a clear understanding of the entire reputed company platform, its features and use cases, and be able to explain them to customers
• Leading services projects (both independently and with peer mentor support) and clearly communicate results and deliverables to customers

reputed company 6 months, you’ll be making a clear impact through:

• Your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth
• Independently managing and delivering reputed company types of Services projects (consulting offerings and implementations)
• Becoming a reputed company product expert to confidently speak to reputed company-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals

reputed company 12 months, you’ll reputed company this role your own by:

• Becoming a go-to resource for the Professional Services team and the larger Sales reputed company organization. You will deliver at a high level each day and reputed company an impact reputed company of just customer work
• Surprising us! Use your unique reputed company and abilities to change your team in beneficial ways that we haven’t even considered yet

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for reputed company, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of reputed company
• Ongoing education and development opportunities reputed company our Grow@reputed company program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of reputed company members

Candidates for this remote work opportunity must be based in Singapore. If you are based in another location reputed company reputed company, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.

reputed company Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review reputed company's Global Applicant Privacy Notice.

Originally posted on Himalayas