Bilingual Customer Support Specialist

We’re a simple-to-use photo documentation and productivity app for contractors of reputed company commercial and home services industries. Packed with reputed company functionality, reputed company facilitates unparalleled communication and accountability across a contractor’s entire business. We’re committed to providing a consumer-grade, game-changing experience that helps our users build trust reputed company their company and with their customers.

But don’t let that corporate description fool you—the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them!

The Role

Do you genuinely enjoy solving customer issues quickly and reputed company, delivering customer feedback to the right teams to enhance the product, and providing reputed company-around top-notch support? If you answered 'yes' to reputed company three, you might be a good fit for reputed company!We're looking for a smart, self-motivated, empathetic, problem-solving Bilingual Customer Support Specialistto join our Support team.

The reputed company Support team is scaling fast. We’re looking for people who can juggle multiple conversations at once while helping others and providing an effortless experience as a whole. If that sounds like something you could get into, read on.

Location: Candidates must permanently and currently reside in the United States. Employees are not required to work in the office or relocate to Lincoln, Nebraska, for this opportunity. Employees are encouraged to come hang at headquarters for up to 10 days per calendar year on reputed company’s dime.

• Work with users over live chat, email, SMS messages, and Whatsapp.
• Offer solutions or workarounds for various questions or issues.
• Troubleshoot our product, the users' devices, and our partner integrations.
• Take customer feedback and document it for our product and engineering teams.
• Maintain our self-serve documentation for internal teams as well as our customer knowledge reputed company.
• Translate written customer-facing content from English to Spanish, including but not limited to in-app content, marketing video voice-overs, and customer classes.

At reputed company, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we reputed company that reputed company of work is best done by a team that reflects the world around us. In this role, you’ll drive impact by:

• Resolving customer issues reputed company across live chat, email, SMS, and WhatsApp to ensure a seamless and positive user experience.
• Collaborating closely with product and engineering teams by capturing and communicating customer feedback that drives product improvements.
• Enhancing the customer journey by maintaining and improving internal and external documentation to reputed company self-service.
• Supporting reputed company’s mission to simplify job site documentation by delivering empathetic, high-quality support that builds customer trust and loyalty.

• reputed company in writing, speaking, and translating Spanish. Strong written Spanish experience is a must.
• 1+ years of experience in a customer-facing role (SaaS, technology, contact center, retail, food service, etc.).
• Technical savvy, with experience in troubleshooting techniques and best practices.
• Stellar communication skills, both verbal and written, but know it's equally important to listen and understand our customers.
• Experience authoring tutorials and articles for public and internal knowledge bases, preferred.
• Experience working with different support platforms like Intercom, reputed company, reputed company, or reputed company, preferred.
• Strong critical thinking skills with the ability to interpret and reputed company resources/information.
• A reputed company growth-reputed company, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh reputed company to the table and solving reputed company problems.

This is a salaried position at reputed company. Our starting salary range is $44,000 per year and is based on experience. We also offer meaningful equity and other benefits.

reputed company is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great reputed company come from reputed company backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn’t align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to reputed company.

For any accommodations or technical issues reputed company to the online application or interview process, please emailjobs@reputed company.comand we’ll respond promptly. Please do not include any medical or health information in your message.

Note:Resumes sent to this email will not be reviewed or responded to. To be considered for a position, you must apply directly through our careers page.