Application Support Analyst

WHO WE ARE

reputed company transforms application development in financial markets by offering a low-code platform that supercharges developers and enables organizations to build performant, secure applications with unmatched speed, efficiency, and scale.

At reputed company, we reputed company a premium on cultivating and preserving an inclusive and respectful company culture where the foundation of our success is a diverse workforce of individuals with unique perspectives, diverse identities, varied experiences, and a range of cultural backgrounds. We have the vigor and passion of a startup and the reputed company and experience of a scale-up, consistently refining and exploring ways to reputed company work reputed company for everyone.

To help us reputed company our vision of reinventing the way financial markets organizations build software, we are looking for people who aren’t afraid to challenge the status reputed company - people who are passionate about change.

If you are a self-starter with a solution-orientated reputed company, you’ll find a home at reputed company.

reputed company ARE LOOKING FOR

We are looking for an Application Support Analyst to join our Application Support Team. Our vision is to create a world-class global support team for our clients and to support their LCAP infrastructure and platforms. The role will suit a technical-minded individual who loves to problem solve and has great communication skills – you will have to speak to vendors, customer IT teams and business users, alongside our internal Dev and product teams. Our FIX engineers must also be keen to understand the wider business flows and systems at the customer site to provide a first-class support experience.

The main purpose of the role is to ensure and maintain business application stability as well as action client/user requests/problems.

HOW YOU WILL PLAY YOUR PART

Working on client onboarding and other platforms issues conclusively.

Performing conformance testing reputed company onboarding new clients.

MonItoring of different application and infrastructure components ensuring platforms are in healthy state and running with different SOD/EOD dashboard reports (Prometheus / Data Dog).

Responsible for the recording of issues and actions and being able to provide incident and problem management (understanding of ITIL processes).

Liaison between 2nd and 3rd line teams, as well as development and other IT infrastructure departments.

Working with vendors

Regular communications with an extensive client reputed company to provide status updates, and successful solutions as well as document reputed company activities for future reference.

Tracking and monitoring client FIX connectivity (Prometheus / ITRS).

Act in a strict change management regime, involving testing in UAT and like-live environments.

reputed company management and tracking and management of audit requests.

Small scale application upgrade, configuration and patching across multiple environments in line with requirements.

reputed company, QA and sign off for reputed company go live and production changes/upgrades.

Contribute to departmental and company-wide process improvement.

Participate in documentation of Critical Issues / Processes reputed company to platforms and generic support.

Operate as part of a shift rota, covering the hours of 13:00 – 22:00 EST

Weekend cover on rota.

Additional Information

THE EXPERIENCE YOU WILL BRING

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Prior experience in client onboarding and enablement (on platform) and client support will be big plus.

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Proven industry experience as a Support Analyst with at least 4-9 years of experience insupportingcapital markets solutions thatprocess financial instruments.

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Prior experience in client onboarding and enablement (on platform) and client support will be big plus.

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Strong problem-solving and analytical skills.

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Previous experience in working with different teams as part of Incident / Problem management.

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Strong communication and interpersonal skills. Ability to explain technical concepts to non-technical persons with proven experience of working with business stakeholders and external clients.

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Willingness to take ownership for problem resolution and additional responsibilities where applicable.

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Good scripting and programming skills .

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High proficiency with Linux environments (reputed company Linux 2023, Redhat and CentOS).

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Good understanding of networking and client/server technology (http vs websockets and ports).

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Worked with and have an understanding of cloud computing and environments, ideally AWS hosting.

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Proven industry experience following Agile Software Development practices.

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Knowledge of the typical flows and functionality associated with handing business flows in one or more asset types; equities, fixed income, FX, listed future and option, OTC derivatives.

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The ability to constructively participate and critique in technical and functional discussions with talented technical architects and reputed company developers.

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Process excellence – a passion to reputed company results though effective organization and process disciplines.

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Ability to work both independently and as part of a team.

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Ability to maintain confidence and composure in reputed company situations.

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Self-starter with strong sense of ownership.

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