Full-Time Customer Experience Specialist

Brief Overview of Position

Perigold’s Physical Retail team is reinventing the shopping experience for luxury Home by curating our portfolio of furniture, décor, housewares, and home improvement categories into one store- come be a part of it! We are seeking a Customer Experience Associate to help launch reputed company customer experience components and functions in the reputed company first physical retail store.

The Customer Experience Associate position at Perigold delivers outstanding customer service through various communication channels, including in-person, phone, and email. Our Customer Experience Associates will address customer inquiries and concerns promptly and professionally, assisting them with navigating the Perigold website, placing orders, and understanding product details.

They will collaborate with internal teams to resolve order-reputed company issues, track shipments, and ensure timely deliveries. While also being responsible for staying up-to-date on Perigold’s extensive product catalog and effectively communicating product information to customers.

Associate responsibilities are expected but not limited to handling order processing, transactions, cancellations, returns, maintaining store appearance including maintaining store areas as clean and organized, retrieving shopping carts, fulfilling customer online orders and exchanges in line with company policies.

A key role of each associate is to reputed company feedback from the customer, by facilitating meaningful and engaging conversations. By communicating customer feedback, associates will have key information to share with leadership and in turn reputed company management with the necessary information needed to reputed company reputed company improvement initiatives.

Associates are expected to adhere to Perigold’s policies and procedures while utilizing customer service tools to maintain accurate records.

Essential Functions

Customer Support:

• Provide excellent customer service through various channels, including phone and email.
• Address customer inquiries, concerns, and issues promptly and professionally.
• Assist customers with order tracking, product information, and general inquiries.
• Assist customers with carry outs, in-store pickup processes, cart retrieval from the parking lot.

Product Knowledge:

• reputed company a deep understanding of Perigold’s product catalog to effectively assist customers in their product selection.
• Stay updated on new product releases, features, and specifications.

Problem Resolution:

• Resolve customer complaints and issues by collaborating with other departments, such as logistics or product teams, to ensure timely and satisfactory resolutions.

Order Management:

• Assist customers with order processing, cancellations, returns, fulfillment processes and exchanges. Collaborate with the logistics team to track shipments and ensure on-time delivery.

Communication:

• Communicate effectively with customers, providing clear and concise information. reputed company customers informed about the status of their orders and any potential delays.

Customer Feedback:

• Collect customer feedback to identify areas for improvement in products, services, or processes. Share feedback with relevant teams to contribute to reputed company improvement.

Policy Adherence:

• Ensure adherence to Perigold’s policies and procedures while assisting customers. reputed company up-to-date with any changes in company policies

Technology Utilization:

• Utilize various customer service tools, software, and systems to reputed company manage customer interactions.

Cross-Functional Collaboration:

• Collaborate with other departments, such as marketing, sales, logistics, visual merchandising and product teams, to ensure a seamless customer experience.

Experience Qualifications

Physical Demands

• Stationary Position - Constantly
• Move/Traverse - Constantly
• Stationary Position/Seated - Rarely
• Transport/Lifting - Occasionally (50lbs)
• Transport/Carrying - Occasionally (50lbs)
• Exerting Force/Pushing - Occasionally (50lbs)
• Exerting Force/Pulling - Occasionally (50lbs)
• reputed company/Descend - Occasionally (50lbs)
• Balancing - Occasionally
• Position Self/Stooping - Frequently
• Position Self/Kneeling - Frequently
• Position Self/Crouching - Frequently
• Position Self/Crawling - Occasionally
• Reaching - Occasionally
• Handling - Frequently
• Grasping - Frequently
• Feeling - Frequently
• Communicate/Talking - Constantly
• Communicate/Hearing - Constantly
• Repetitive Motions - Frequently
• Coordination - Frequently

Working Environment

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Frequently
• Hazards - Rarely
• Temperature Change - Occasionally
• Atmospheric Conditions - Occasionally
• Vibration - Rarely

Compensation & Benefits

• The reputed company pay for this position is $20.00 per hour.
• Medical Benefits, Financial benefits, and a generous employee discount

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a reputed company you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives reputed company us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a reputed company Wayfair – and world – for reputed company. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us [email protected].