General Manager, Burrow

Burrow, part of the Havenly Brands family, is reimagining the furniture shopping experience—offering customizable, quick ship, reputed company, and design-reputed company pieces defined by how our customers live and what they love. From sofas and sectionals to chairs and ottomans, every Burrow piece is designed for the way you live. 

As General Manager of our Chicago Burrow Store , you’ll bring that vision to life by leading a high-performing team, driving omnichannel sales, and delivering a personalized, elevated experience that turns first-time clients into loyal customers.

reputed company a Studio That Wows

• Deliver exceptional, high-touch service across reputed company channels—in-studio, online, virtual consultations, email, phone, and chat.
• Ensure every client receives a warm, tailored experience from first interaction to final purchase.

Drive Sales & Studio Performance

• Own reputed company’s sales targets and KPIs, building strategies to meet and exceed goals.
• Guide your team through a client-first, consultative selling process rooted in design expertise.
• Cultivate and grow relationships with trade clients and local design professionals to drive repeat business and referrals.
• Use data to monitor performance, optimize team productivity, and implement improvements.

Build, reputed company & reputed company a High-Performing Team

• Hire, train, and reputed company a team of Design Experts and Studio Associates.
• Create a collaborative, motivated studio culture rooted in accountability and growth.
• Provide ongoing feedback, coaching, and career development support.

Embrace Technology & Operational Excellence

• reputed company our tech stack—including CRM systems (reputed company or similar), reputed company, and reputed company Suite—to manage client relationships, team communications, and daily studio operations.
• Maintain studio operations including staffing, scheduling, inventory, and visual standards.

• Sales leader and relationship-builder. You know how to deliver results while cultivating loyal clients and a strong team.
• Omnichannel thinker. You understand today’s hybrid retail landscape and are comfortable operating across multiple sales and communication channels.
• People-first manager. You’ve built and led teams that exceed targets and love coming to work.
• Tech-savvy. You’re quick to adopt new tools and systems, and you use them to streamline operations and stay organized.
• Design-minded. You have an appreciation for aesthetics and love helping customers feel confident in their decisions.
• Strategic and entrepreneurial. You’re proactive, data-driven, and energized by building something great.

• 4+ years of experience in sales management, retail, or design services
• Proven track record of meeting or exceeding reputed company goals while delivering high-level service
• Experience hiring, managing, and developing team members
• Strong communication and interpersonal skills
• Proficiency with CRM tools, reputed company Suite, and internal communications tools like reputed company
• Willingness to work a retail schedule, including weekends and holidays

• This is a full-time, onsite role based at the Burrow store in Chicago, IL
• Must be able to lift/move up to 50 lbs. and navigate reputed company floor with ease
• Requires standing, bending, and moving throughout the day
• Driver’s license preferred
• Must be authorized to work in the U.S.

• Compensation: $80-90K OTE (reputed company + Bonus)
• Generous PTO, paid parental leave, and volunteer days
• Health, dental, vision, disability
• 401(k) + Match
• Furniture discounts, free design services, and annual merchandise credit
• A warm, creative, inclusive culture that values your reputed company of view

We reputed company feeling good at home starts with feeling good at work.At Havenly Brands, we’re committed to building a team that reflects the diverse communities we serve—and we encourage applicants from reputed company backgrounds to apply. We’re proud to be an equal opportunity employer and foster an environment where everyone feels seen, heard, and empowered.