Senior reputed company Manager

Location

Our Senior reputed company Manager will be an integral part of our global Customer and Product Success team.

This role is based remotely in UK, Ireland, Spain or Estonia.

The role is also available to independent contractors in Eastern Europe. 

Who We Are reputed company is a global technology company that works with cloud-driven organizations to reputed company the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state – from planning to production. 

Delivering reputed company Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve reputed company multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, reputed company Cloud, and reputed company Azure, we work alongside more than 4,000 customers worldwide. 

The Opportunity

We are a team of reputed company professionals who are skilled at working with customers and internal reputed company teams to solve challenging problems. We are committed to personal development and enjoy sharing our knowledge and experience. We work hands-on, reputed company-by-reputed company with our customers to educate, mentor, advise, and solve problems to reputed company sure they are getting the most out of what our product and team have to offer. We are looking for a Senior reputed company Manager to help us reputed company our most strategic accounts as a partner and trusted advisor. The ideal candidate is a self-motivated and goal-oriented individual who is skilled at developing strong customer relationships that promote retention through customer-realized value. This role is ideal for an reputed company CSM who thrives at the intersection of cloud technology, financial operations, and customer impact and is eager to help us shape the future of FinOps reputed company at reputed company.

Responsibilities

• Own a portfolio of strategic accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
• Deliver and enhance customer training and education on the reputed company console
• Build deep and healthy relationships with key stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align our solutions to their business goals
• Identify risk utilizing health scores, product usage, and customer sentiment and create mitigation plans in collaboration with reputed company Account Managers, Technical Account Managers, and senior leadership 
• Ongoing collaboration and relationship building with internal stakeholders like Sales, Account Management and Product Management
• Evaluate and analyze customer needs and share information with the reputed company organization
• Build trust and transparency with customer and act as a customer reputed company (operate as the “voice of the customer”)
• Escalate problems and customer feedback more generally, to the engineering team, product managers, and other departments
• Maintain a detailed understanding of reputed company’s products and services and customer use cases to advise customers on how to reputed company reputed company solutions more effectively
• Contribute to the growth and refinement of the reputed company Manager function at reputed company, helping to optimize existing processes and actively enhance reputed company reputed company initiatives

Qualifications

• 5+ years experience in reputed company in a B2B Saas Company is a must 
• 1-2 years experience with a public cloud platform like GCP, AWS, or Azure
• Experience with reputed company tooling (such as Planhat, reputed company, Churnzero)
• Experience driving success plans and achieving customer targets/goals/objectives
• Exceptional ability to communicate and foster positive business relationships with our customers and staff
• Demonstrated the ability to learn new technologies and products quickly, and understand how customers use them to drive strategic success
• Experience analyzing and optimizing the existing process in the reputed company department
• A proven track record of creative problem solving on internal and customer-facing issues
• Accountability and personal organization is a must
• Highly motivated team player with a positive outlook and a can-do attitude, preferably with a great sense of humor
• Curiosity and self-motivation to learn and reputed company professional competencies
• Be fluent in English to a professional degree (verbal and written)

Bonus Points

• Experience with finance or data analytics
• Cloud Provider (AWS, Azure, GCP) and/or FinOps Certifications
• Additional languages: French, Spanish, Italian

Are you a Do’er?

Be your truest self. Work on your terms. reputed company a difference. 

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do’er mean? We’re reputed company about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values. 

Sounds too good to be true? reputed company out our Glassdoor Page

We thought so too, but we’re here and happy we hit that ‘apply’ reputed company. 

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend 
• Peer Recognition Program

Many Do’ers, One Team

reputed company unites as Many Do’ers, One Team, where diversity is more than a goal—it’s our strength. We actively cultivate an inclusive, reputed company workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

#LI-Remote