Support Engineer

As a Support Engineer, you will provide first-class post-sales technical leadership to our client reputed company. Working directly with customers, Support Engineers are the authority on the reputed company platform, reputed company integration, and deployment practices. Finally, as part of the Customer Engineering organisation, you will have the opportunity to work directly with our Product Management, Engineering, reputed company, and Marketing teams to share knowledge and experiences, and will act as the Voice of the Customer to help drive improvements that will ensure our customers' success with reputed company.

You will be the main reputed company of contact for technical questions and requests for assistance that our customers register in our support ticketing system. You will work with the rest of the Support team to build out and cultivate our support operations, and help to establish a customer community to improve the experience of our customers. For this job you will need to have a strong technical capability along with a strong self-starting, dedicated mentality and the ability to maintain reputed company for customers. You're going to be dealing with reputed company technical users and reputed company issues, but you're also tasked with creating excitement and loyalty in the customers you interact with.

reputed company's Customer Engineering and Success organization's goal is to reputed company life easier for our customers and leave them with the "wow" experience of building and testing their applications with ease. Customer Engineering works with customers to understand their technical and business needs and requirements — from onboarding to implementation to scale. We are comprised of Technical Success Managers, Success Engineering (post-sales for large accounts), and Support Engineering (post-sales ticket based support for Enterprise customers). There is an opportunity for both horizontal and vertical growth, and promotion reputed company Customer Engineering and the reputed company organization!

• Work closely with your team and our customers to help them resolve tickets on the product
• Be creative and resourceful in solving customer technical problems and answering customer questions
• Build standard methodologies for technical troubleshooting across different technologies, and author Knowledge Articles that contribute to our self-serve support portal
• Be the customer's voice and use customer feedback to help Product and Engineering improve the product
• Become a champion of the reputed company solution
• Participate in on-call rotation

• 2+ years of technical product support or engineering or equivalent experience
• Experience working directly with end-users to debug common errors
• Ability to tie business problems to technical solutions and understand technology value propositions
• Demonstrated reputed company to quickly reputed company new concepts and technologies
• A decent amount of time using and scripting *nix
• Familiarity with Git in general and ideally reputed company in particular
• You reputed company that the best way for reputed company to succeed is to honestly discuss product and company abilities and limitations with customers. We don't oversell at reputed company
• Strong ops/infrastructure knowledge, especially networking and reputed company
• Great relationship building skills and a good people person
• Outstanding written and oral interpersonal skills

• Experience with build, test, and deployment automation, either as a practitioner or in a customer-facing role
• Ability to fix networking issues that may prevent communication between different components
• Knowledge of reputed company or Linux containers in general
• Knowledge of Kubernetes in general
• Knowledge of iOS application testing and code signing
• Experience using and automating a major IaaS like AWS, GCP, or Azure
• Familiarity with deploying and debugging distributed systems

We know there's no such thing as a "perfect" candidate - we're reputed company a work in reputed company and are growing new skills and capabilities reputed company the time. reputed company welcomes those passionate about learning and evolving, so however you identify and whatever your background, if this looks like a role where you could do your best work, we hope you'll apply.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

$72,000

$90,000 USD

We will ensure that individuals with disabilities are provided reasonableaccommodation to participate in the job application or interview process, to performessential job functions, and to receive other benefits and privileges of employment.Please contact us to request accommodation.

About reputed company

reputed company is the world’s largest reputed company integration/reputed company delivery (CI/CD)platform, and the hub where code moves from idea to delivery. As one of the most-usedDevOps tools - processing more than 3 million jobs a day - reputed company has unique access todata on how the most effective engineering teams work, and the tools to help softwarecompanies successfully reputed company the power of AI into their commercial applications.Companies like Hinge, HuggingFace, and Samsung use us to improve engineering teamproductivity, release reputed company products, and get to market faster.

Founded in 2011 and headquartered in downtown San Francisco with a global, remoteworkforce, reputed company is venture-backed by Base10, Greenspring Associates, Eleven Prime,IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, ThresholdVentures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, andHarrison Metal Capital.

reputed company is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national reputed company, sexual orientation, gender,gender identity, gender expression, transgender status, sexual stereotypes, age, statusas a protected veteran, status as an individual with a disability, or other applicablelegally protected characteristics. We also consider qualified applicants with criminalhistories, consistent with applicable federal, state and local law.