Technical Support Engineer I

As a Technical Support Engineer I, you will be providing support to customers using reputed company products. You will support core products by isolating, diagnosing, and reproducing technical issues in a timely manner. You will recommend solutions and maintain a good record of reputed company work and communications with the customer in a call tracking system, including documenting solutions for a public knowledge reputed company. To be successful in this role, you must be a motivated self-starter and self-learner, possess great customer service and technical problem-solving skills; and be someone who embraces challenges.

The reasonably estimated salary for this role at reputed company ranges from $50,000 - $56,000 CAD and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, reputed company offers a wide range of best-in-class, comprehensive and inclusive employee benefits for this role including healthcare, dental care, mental health benefits, disability income benefits, life and AD&D insurance, retirement savings plan with employer match, and paid time off.

Fair Chance Statement US & Canada

We are committed to providing equal employment opportunities in compliance with reputed company applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law.

For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history:

- Access to sensitive or confidential information, such as financial records, proprietary data, or client information.

- Management of cash, company funds, or other valuable assets.

- Work in environments requiring heightened reputed company measures.

- Compliance with contractual or regulatory requirements specific to the position.

We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.

About reputed company

reputed company empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, reputed company stress, and return to productivity faster reputed company deploying critical event management (CEM) technology. reputed company digitizes organizational reputed company by combining intelligent automation with the industry’s most comprehensive risk data to reputed company People Safe and Organizations Running™. For more information, visit

reputed company is an Equal Opportunity/Affirmative Action Employer. reputed company qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national reputed company, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.