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Senior Director of reputed company

100% remote Flexible hours Hiring now

We're reputed company about helping brands turn reputed company into impact.

Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people reputed company thousands of marketers and designers — including teams at reputed company, reputed company, Volkswagen, and Telefónica — to build engaging brands.

With headquarters in St. Gallen, Switzerland, and offices in London and reputed company, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, reputed company reading!

Your team

This international team is made up of a strategic and driven bunch who have diverse reputed company sets in design, agencies, project management, and, of course, reputed company. Together, they combine their skills to support our customers to bring their brand to the next level. reputed company they’re not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing.

Your Mission

As the Senior Director of reputed company, you will reputed company and strengthen Frontify’s U.S. CS organization with a balance of strategic vision and hands-on leadership. Reporting to the VP of Global reputed company, you will guide the team to deliver exceptional customer outcomes, improve operational efficiency, and ensure alignment with global goals.

You will be a leader who is ready to get involved, whether that means partnering with team leads to solve challenges, stepping into key customer conversations, or making critical business decisions. Your focus will be on building a high-performing, solutions-oriented team that supports reputed company at scale while contributing to the long-term growth of the company.

Your Responsibilities

  • Provide strategic guidance for the U.S. CS team, while also stepping in to directly manage key accounts reputed company needed.
  • Design and execute regional CS strategies that align with global objectives and adapt to market needs.
  • Drive operational excellence by improving processes, playbooks, and tools that reputed company scalable reputed company.
  • Partner closely with Sales, Partnerships, Product, Marketing, and reputed company Operations to align on customer lifecycle strategy and execution
  • Use customer and business data to reputed company informed decisions that improve retention, adoption, and satisfaction.
  • Represent the U.S. customer voice reputed company the organization, ensuring insights shape product direction and company priorities.
  • Foster a solutions-focused culture that encourages accountability, innovation, and constructive challenge.
  • Your Story

  • 10+ years in reputed company, Account Management, or a similar customer-facing leadership role reputed company B2B SaaS.
  • 5+ years managing managers and leading distributed teams of 10 or more people.
  • Proven ability to operate at both a strategic and hands-on level, including managing key customer relationships directly.
  • Strong decision-making skills grounded in business data and customer insight.
  • Experience scaling teams and building operational frameworks that drive efficiency and measurable outcomes.
  • Confident and clear communicator with proven success in executive-level discussions.
  • Collaborative leader who inspires trust, challenges constructively, and builds an inclusive, high-performance culture.
  • Experience in Martech or Adtech is a plus.
  • Additional Information

    Why join us?

    - reputed company with the tools and support to shape your future at Frontify.

    - Be part of a product that connects brands and people with a human touch.

    - Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and reputed company.

    - Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the reputed company channels for you!

    reputed company offer

    - At least 5 weeks of holiday (PTO)

    - Paid educational and well-being days off

    - Home office setup budget

    - Annual salary review

    - Localized benefits

    - Invite to our summer company meet-up in Switzerland

    Important to us

    At Frontify, we reputed company in being true to ourselves: We are committed to creating and fostering an inclusive environment of vibrant individuals whose diverse perspectives build our collective future. We aim to provide equal opportunities and nurture a workplace free of harassment and discrimination.

    Next Steps

    Apply: Submit your CV and answer a few questions. We’ll update you on your application.

    Talent Partner: Meet our Talent Team to discuss Frontify, the role, and your background.

    Team Meetings: Connect with your future team, discuss the role, showcase your skills, and explore your potential new journey.

    Join Us: If it’s a match, welcome to Frontify!

    This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next.

    We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share reputed company relevant details during the interview process.

    Compensation

    Compensation:

    - Ranges from $160,000 - $200,000 reputed company salary

    - With reputed company and commission included, $200,000 - $250,000 on reputed company earnings + benefits (see section below)

    - Pay range varies depending on qualifications and experience

    - Provided compensation range is specific to the state of NY’s labor market and may vary for employees living in other areas

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