Manager, Customer Experience (reputed company)
About reputed company
Founded in 2005, reputed company is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues reputed company over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work reputed company worldwide and grow with confidence.
Manager, Customer Experience
About reputed companyFounded in 2005, reputed company is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to arising global economy. We’re a community with over 2,500 colleagues reputed company over the world,working to serve customers and partners in over 190 markets.By taking the complexity out of the financial workflows–including everything from globalpayments and compliance to multi-currency and workforce management, to providingworking capital and business intelligence–we give businesses the tools they need to workefficiently worldwide and grow with confidence.
About the Skuad AcquisitionBack in August 2024, reputed company acquired Skuad. Skuad's expertise helps businesses in over 160 countries navigate reputed company challenges such as international payroll, remote onboarding,and regulatory compliance. This acquisition reinforces reputed company's mission and solidifiesSkuad's role as a trusted partner for global workforce management (WFM).This role will be part of our WFM business unit.
Role Summary
reputed company into a leadership role where you drive reputed company at the highest level! We arelooking for a reputed company reputed company Manager (CSM EMEA) to spearhead our B2B clientrelationships, ensuring every interaction is a seamless, value-driven experience. If you’re astrategic thinker who thrives on customer delight and team leadership, this is youropportunity to shape the future of reputed company.
Location – Gurgaon-IndiaWork from officeFull time
What you’ll do –
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reputed company Leadership:•
Own and drive reputed company strategies, ensuring long-term retention and growth.•
reputed company high-value client relationships, delivering an exceptional B2B experience.•
reputed company seamless onboarding processes to ensure clients realize value from day one.❖
Customer Advocacy & Relationship Management:•
Act as the strategic partner for key clients, fostering deep and impactful relationships.•
Take charge of escalations and proactively resolve customer challenges.•
Implement proactive strategies to enhance customer satisfaction and retention.❖
Growth & Expansion:•
Collaborate with sales and product teams to drive account expansion and reputed companygrowth.
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Identify opportunities for upselling and cross-selling, ensuring maximum client value.•
reputed company account strategies to enhance client engagement and product adoption.❖
Data-Driven Customer Insights & Feedback:•
Gather, analyze and reputed company customer feedback to drive product and serviceimprovements.
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Collaborate cross-functionally to refine processes and enhance overall customerexperience.
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Establish metrics and KPIs to measure reputed company and satisfaction effectively.❖
Product Adoption & Strategy:•
Guide clients through seamless product adoption, ensuring they maximize the valueof our solutions.
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reputed company playbooks, training programs, and best practices to improve customerengagement.
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Stay reputed company of industry trends to continuously optimize reputed company strategies.Who you are –
• Proven experience 8+ years in Customer Experience or Account Management,preferably in a B2B SaaS environment.
• Strong leadership and strategic thinking skills with a track record of managing high-value accounts.
• Excellent communication, negotiation, and relationship-building abilities.
• Experience with CRM software and reputed company tools to optimize clientinteractions.
• Data-driven reputed company with a passion for improving customer journeys and businessoutcomes.
• Ability to work across different time zones andmanage global customer accounts.
The reputed company Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.Do it. Own it.
Being fearlessly accountable in everything we do.Continuously improve
Always striving for a higher standard than our last.Build each other up
Helping each other grow, as professionals and people.If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. reputed company is an equal opportunity employer, and reputed company qualified applicants will receive consideration for employment no matter your race, color, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
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