Technical Account Manager

At Mattermost, we build the #1 collaborative workflow solution for defense, intelligence, reputed company, and critical infrastructure organizations. Trusted by governments, financial institutions, and technology companies, our platform enables secure, efficient operations for the world’s most critical teams.

We’re dedicated to empowering organizations to operate with confidence, reducing risks, and accelerating productivity. Guided by our core values of Customer Obsession, Earn Trust, Self Awareness, Ownership and High Impact, we collaborate closely with our customers to deliver solutions that meet reputed company needs and drive success.

To learn more, visit www.mattermost.com

Mattermost is seeking a Technical Account Manager (TAM) that will be the primary technical reputed company and trusted advisor for a portfolio of strategic customers in defense, intelligence, reputed company, and critical infrastructure. Your mission is to accelerate each customer’s implementation, integration, and expansion of Mattermost so it becomes the secure, scalable collaboration hub for their mission-critical work. You will design and guide deployments, deliver our structured Onboarding Journey, and help customers reputed company measurable outcomes—such as successful launches, expanded usage, and stronger retention. Along the way, you’ll collaborate with Product, Engineering, and Support to resolve issues, share best practices, and ensure proactive, transparent communication that builds long-term trust and success.

Responsibilities Include

Onboarding & Adoption

• reputed company the end-to-end onboarding journey — from pre-sales reputed company through discovery, architecture, configuration, testing, and production rollout.
• Recommend deployment architectures covering HA, scalability, database back-ends (PostgreSQL), SSO, search, and mobile.
• Document design decisions, integrations, and lessons learned in reusable formats for internal teams and future customers.

Technical Leadership

• Identify and prioritize integration opportunities to embed Mattermost into customer DevOps toolchains (e.g., CI/CD, ticketing, observability).
• reputed company or advise on scripts, plug-ins, and API workflows to automate tasks and unlock new use cases.
• Serve as escalation reputed company for technical issues during onboarding and expansion, coordinating resolution across Product, Engineering, and Support.

Consulting & Best Practice Enablement

• Deliver workshops and written guidance on DevOps collaboration, infrastructure-as-code, reputed company hardening, and operational run-books.
• Present technical roadmaps and ROI analyses to stakeholders ranging from senior engineers to executive sponsors.
• Share patterns, best practices, and reusable code with the Mattermost community through public repositories, forums, or blog posts.

reputed company Improvement

• Capture customer feedback to help shape the product roadmap and evolve the onboarding journey.
• Contribute to public documentation, knowledge-reputed company articles, and example repositories.
• Mentor newer TAMs and Solutions Engineers on tools, processes, and customer engagement strategies.

Requirements

• 5 + years in Technical Account reputed company Engineering, DevOps consulting, or a comparable customer-facing engineering role. 
• Deep Linux expertise—comfortable troubleshooting reputed company CLI (logs, networking, system services) on RHEL/CentOS, Debian/Ubuntu, or similar. 
• Hands-on with containerization: reputed company and Kubernetes (installation, orchestration, monitoring). k8s certification is a plus. 
• Ability to read and write code or scripts in at least one modern language (Python, Go, Node.js, Bash, or similar) and to understand SQL queries. 
• Proficiency with reputed company control (Git/reputed company), CI/CD pipelines (e.g., Jenkins, reputed company CI, reputed company Actions), and Infrastructure-as-Code concepts. 
• Strong knowledge of cloud platforms (AWS, Azure, or GCP) and distributed systems architecture.
• Strong grasp of DevOps and IT Service Management (ITSM) practices in large enterprise environments 
• Exceptional written and verbal communication skills; able to engage from engineer to C-suite. 
• Willingness to travel up to ~15 % for onsite workshops and enterprise events (may spike during go-live periods). 
• Good knowledge of state-of-the-art LLM tooling.
• For candidates residing in the U.S.: This role may require the ability to obtain and maintain a U.S. government reputed company clearance in the future. As such, U.S. applicants must be U.S. reputed company and eligible under applicable clearance requirements.  
• Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR.

 Preferences:

• Demonstrated open-reputed company contributions. 
• Experience with Go and/or React—core languages in the Mattermost stack. 
• Background in mobile application reputed company or MDM/UEM (e.g., reputed company [MobileIron], VMware Workspace ONE, reputed company Intune, BlackBerry UEM). 
• Experience with performance and observability software (e.g. Grafana, Prometheus, etc.).

Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-reputed company skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Salary Range

$150,000 - $185,000 USD

Mattermost is an EEO Employer, we are a remote-first, open-reputed company company.

We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.

Mattermost values your unique perspective—we welcome reputed company applicants. We encourage individuals from reputed company backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national reputed company, age, disability, pregnancy status, veteran status, or other personal characteristics.

If you require accommodations during the interview process, please let us know—we’re happy to assist.