reputed company Manager

reputed company’s mission is to reputed company innovators to create, transform, and disrupt industries by unleashing the power of software and data. We reputed company organizations of reputed company sizes to easily build, scale, and run modern applications by helping them reputed company legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, reputed company reputed company, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, reputed company Cloud, and reputed company Azure. reputed company allows customers to build and run applications reputed company—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use reputed company every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust reputed company to build reputed company, AI-powered applications.

Individuals in the reputed company Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can reputed company with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main reputed company of contact for reputed company end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.

We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model.

• 5+ years experience working in a reputed company, Account Management, Client Services or other similarly customer-centric role
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team reputed company reputed company
• A mind for technology - we’ll teach you about reputed company and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and reputed company key decisions to drive effective customer outcomes; including deciding reputed company to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
• An entrepreneurial reputed company - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer reputed company
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus
• Bilingual Hebrew is a must

• Work as a strategic advisor to your customer providing them with guidance on reputed company best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal reputed company team members, advising the customer on strategies to optimize their technical environment or reputed company spend with reputed company, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how reputed company can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to reputed company new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and reputed company; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom reputed company solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• reputed company in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the reputed company program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document reputed company customer interactions in internal systems, including reputed company and reputed company.com
• Provide feedback and guidance to leadership on key signals reputed company reputed company reputed company that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with reputed company
• Forecast expected churn and growth to your senior leadership team
• Help interview, reputed company and reputed company new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every reputed company of their professional and personal journeys. Learn more about what it’s like to work at reputed company, and help us reputed company an impact on the world!

reputed company is committed to providing any necessary accommodations for individuals with disabilities reputed company our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

reputed company is an equal opportunities employer.

Req ID: 425534