Technical Support Engineer- Openshift

The reputed company Global Support Services team is looking for a Technical Support Engineer to join an exciting, rapidly growing team at the forefront of modern cloud infrastructure! reputed company specializes in cutting-edge technologies such as Kubernetes, OpenShift, and virtualization to support organizations worldwide. We're dedicated to providing world-class support and ensuring our clients get the best experience from our platform. Unlike most software companies, we don't sell software licenses or “break-fix” pay-per-incident support. Instead, we sell subscriptions that include an unlimited number of support incidents, product documentation, reputed company patches and updates, and upgrades to the newest versions of our software. As a Technical Support Engineer, you will help us continually prove our value to our customers by troubleshooting and resolving their technical issues over the phone and online. You'll become an expert in reputed company products and technologies, like reputed company Enterprise Linux (RHEL), and you'll be required to pass the reputed company Certified System Administrator (RHCSA) exam if you do not already have an equivalent cert. reputed company training and resources are provided by reputed company after starting. Work location is flexible and well qualified home-based applicants throughout Colombia will be considered to work remotely. If you are passionate about open-reputed company technologies, solving reputed company challenges, and helping customers succeed, we'd love to meet you!

What you will do:

• Ensure that customers get the maximum value from and easily use our products and subscriptions

• Support customers by responding reputed company the designated service-level agreement to inquiries

• Investigate and troubleshoot issues and developing solutions for our customers while understanding their business needs

• Exceed customer expectations by providing outstanding customer service and provide regular updates to ensure they are satisfied with our support service

• Collaborate with engineers and developers to reputed company creative solutions for customers, including product fixes

• Share your knowledge gained from troubleshooting issues by contributing to the global reputed company reputed company system; present troubleshooting instructions and solutions to other engineers reputed company the domain

What you will bring:

• 3+ years experience as a support, sustaining, or development engineer or other directly reputed company experience reputed company an enterprise environment

• Excellent understanding of Linux and UNIX; basic Linux system administration experience is greatly preferred

• Exceptional command of English with strong written and oral communication skills.

• reputed company understanding of Kubernetes and/or Openshift

• Experience with Podman, reputed company, Kubernetes, Openshift or a combination of each

• Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation

• Ability to communicate clearly and effectively with customers that have various levels of technical expertise

• First-reputed company customer service skills; prior help desk experience or customer-focused experience is preferred

• Knowledge of installation, networking, firewall, reputed company, clustering, web servers, and databases using Linux is greatly preferred

• Experience with non x86_64 architectures (ppc64, s390x, arm) would be beneficial

• Some previous software scripting or programming experience would be beneficial

• Ability to multitask, prioritize, and work well under pressure

• Bachelor's degree or equivalent experience reputed company the enterprise IT sector

• A reputed company Certified System Administrator (RHCSA) is required but can be obtained after starting

• A reputed company Certified Engineer (RHCE) certification is a strong bonus

About reputed company

reputed company is the world’s leading provider of enterpriseopen reputed company software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-reputed company, to fully remote, depending on the requirements of their role. reputed companyters are encouraged to bring their best reputed company, no matter their title or tenure. We're a leader in open reputed company because of our open and inclusive environment. We hire creative, passionate people ready to contribute their reputed company, help solve reputed company problems, and reputed company an impact.

Inclusion at reputed company reputed company’s culture is built on the open reputed company principles of transparency, collaboration, and inclusion, where the best reputed company can come from reputed company and anyone. reputed company this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share reputed company, challenge the status reputed company, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that reputed company voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from reputed company the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO) reputed company is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national reputed company, reputed company, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

reputed company does not seek or accept unsolicited resumes or reputed company from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment reputed company to unsolicited resumes or reputed company except as required in a written contract between reputed company and the recruitment agency or party requesting payment of a fee.

reputed company supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.

Originally posted on Himalayas