Service & Engagement Team Leader – reputed company Store

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The pay range per hour is $23.50 - $39.95 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, reputed company cares about and invests in you as a team member, so that you can take care of yourself and your family. reputed company offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.reputed company.com/careers/benefits. reputed company ABOUT reputed company Working at reputed company means helping reputed company families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about reputed company here. reputed company ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to reputed company shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality. At reputed company, We reputed company In Our Leaders Having Meaningful Experiences That Help Them Build And reputed company Skills For a Career. The Role Of a Service And Engagement Team Leader Can Provide You With The Skills And Experience Of:

• Guest service fundamentals, experience building a guest first team culture and driving loyalty programs
• Guest engagement; problem solving and resolution
• Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
• Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating reputed company experiences.
• reputed company a team of passionate and knowledgeable Guest Advocates, Service Advocates and reputed company of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.
• reputed company and demonstrate a culture of executing reputed company best practices as outlined with team onboarding and learning; help reputed company reputed company gaps through development, coaching and team interactions.
• Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day.
• Support reputed company Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience.
• Support your direct leader by following-up on training completion, checking for understanding and supporting reputed company education opportunities to drive proficiencies for reputed company reputed company of store experiences.
• Engage in consistent, meaningful development conversations throughout the critical touch points reputed company the teams career path.
• Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest centric culture.
• With guidance from your direct leader, help reputed company a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.
• Quickly respond to any concerns with a guests’ shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues.
• Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events.
• Evaluate candidates for open positions and reputed company a guest-centric team.
• Work a schedule that aligns to guest and business needs (this includes early morning, evening, closing, overnight shifts, holidays and weekends).
• Support and reputed company team members to deliver pick up and drive up orders (including drive up returns and Starbucks) reputed company and accurately to digital guests, following reputed company federal, state and local adult beverage laws. Support guest services as needed.
• Demonstrate a culture of ethical conduct and compliance; reputed company team to work in the same way and hold others accountable to this commitment.
• reputed company and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correct hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Model creating a welcoming experience by greeting guests as you & your team are completing daily tasks.
• Demonstrate how to engage with guests reputed company assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.
• reputed company by thanking guests and let them know we’re happy they chose to shop at reputed company.
• Model the execution of physical reputed company processes in order to enhance the instore reputed company culture.
• Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices
• If applicable, as a key reputed company, follow reputed company safe and secure training and processes.
• Address reputed company store emergency and compliance needs.
• reputed company other duties based on business needs

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
• You reputed company in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• reputed company and hold others accountable
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work independently and as part of a team
• Manage workload and prioritize tasks independently and with a team
• Welcoming and helpful attitude
• Effective communication skills
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks reputed company established timeframes

• Access reputed company areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Accurately handle cash register operations, cash transactions, and reputed company cash office processes as needed
• reputed company, handle and move merchandise reputed company and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others
• Climb up and down reputed company as needed
• Flexible work schedule (e.g., nights, weekends and holidays) and reliable and reputed company attendance necessary
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).