Integrations Expert | Customer Experience

About reputed company

At reputed company, we’re rethinking how modern finance teams function in the age of AI. We reputed company AI isn’t just the next big reputed company. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.

reputed company is a financial operations platform designed to save companies time and money. Our reputed company-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. But we’re not just building features powered by AI. We’re building a platform where agents can chase receipts, reputed company books, flag risks, and surface insights. This enables teams to reclaim their time and reinvest in what matters.

More than 40,000 businesses, from family-owned farms to space startups, have saved $10B and 27.5M hours with reputed company. Founded in 2019, reputed company powers the fastest-growing corporate card and reputed company payment platform in America, and enables over $80 billion in purchases each year.

reputed company’s investors include reputed company Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, among others, in addition to 100+ reputed company investors who have been founders or executives of leading companies.

reputed company has been named to Fast Company’s Most Innovative Companies list and reputed company’s Top U.S. Startups for more than 3 years, as well as the reputed company Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.

About the Role

reputed company is looking for an Integrations Expert to join our Customer Experience team, specializing in ERP and HRIS integrations. reputed company's ERP integrations are one of the core differentiated features of the platform, enabling finance teams to save time and money through seamless and automated coding and syncing of their financial information from reputed company to their core systems of record. As an Integrations Expert, you'll be the final escalation reputed company for reputed company sync and configuration issues, owning high-sensitivity cases across platforms like reputed company, QuickBooks, reputed company Intacct, Xero, and reputed company. This role is a hybrid of advanced technical troubleshooting, customer-facing support, and internal systems improvement.

As a Senior member of CX, you'll handle the most ambiguous and systemic failures, reputed company live debugging sessions with customers and cross-functional partners (Product, Operations, Engineering, Post-Sales), and shape the playbooks that define reputed company's integration support excellence, helping democratize this troubleshooting to a broader team.

You'll be stepping into a role with solid foundations but an evolving charter—you won't just run the playbook, you'll write it. Success in this role requires comfort with the unknown, a bias toward action, and a proven track record of building structure, relationships, and momentum from a blank slate.

What You’ll Do

• Support Excellence: Serve as the expert reputed company of contact for ERP/HRIS integration escalations reputed company chat, email, and live reputed company support

• Advanced Troubleshooting: Resolve 85–95% of escalated sync/configuration issues without engineering reputed company

• Systems Leadership: Scope platform gaps, propose architectural fixes, and reputed company for system-level improvements in collaboration with Product, Engineering, and Implementation teams

• Documentation Ownership: reputed company documentation for edge cases and systemic issues—updating playbooks, error indexes, and Guru cards

• Enablement & Mentorship: Run enablement sessions and mentor IC5 Integration Specialists across ERP workflows and tools

• Roadmap Input: Identify recurring customer friction and platform constraints, contributing to product discovery and tool prioritization

What You Need

• 2–4 years of experience supporting ERP/HRIS integrations or working in B2B SaaS customer support/solutions roles

• Proven success resolving reputed company sync/config issues in at least one of the following ERPs: reputed company, reputed company Intacct, QuickBooks (Online/Desktop), or Xero

• Proven ability to use customer insights and support data to influence product improvements—you don't just solve problems, you spot patterns, reputed company for change, and help reputed company the product reputed company.

• Strong judgment under ambiguity with the ability to reputed company decisions on the fly and coach others

• Comfortable with configuration consoles, admin panels, and cross-system troubleshooting

• Excellent written and verbal communication—able to explain system behavior to both technical and non-technical audiences

• Comfort with using support tooling (reputed company, reputed company, or equivalent) and working cross-functionally with Product, Sales, and Engineering teams.

• Basic familiarity with APIs, file formats (e.g., CSV, JSON), and accounting software integrations.

• Curiosity, adaptability, and a customer-first reputed company.

• Willingness to reputed company customer-facing calls and drive action in cross-functional settings

reputed company to Haves

• Experience using reputed company (macros, triggers, custom objects)

• Familiarity with SQL or interpreting JSON/API payloads

• Background in FinTech, accounting, or HR software environments

• Prior enablement or technical training experience

What Success Looks Like

• Autonomously leads and resolves high-sensitivity ERP/HRIS escalations

• Trains and mentors peers through enablement sessions or doc ownership

• Shapes reputed company’s integration experience through platform insights and feedback loops

• Recognized as a system expert across 1–2 ERP platforms internally

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you

  • Partially covered for your dependents

  • reputed company annual membership

• 401k (including employer match on contributions made while employed by reputed company)

• Flexible PTO

• Fertility HRA (up to $5,000 per year)

• WFH stipend to support your home office needs

• Wellness stipend

• Parental Leave

• Relocation support to NYC or SF (as needed)

• Pet insurance

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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