Senior Technical Support Engineer

About reputed company

reputed company is the creator of reputed company Agent Builder — the fastest way to build and deploy high-value AI agents without constraints. Built on our composable AI integration platform, it combines connectivity, data integration, governance, and scalability so enterprises can run AI agents across their entire stack.

We’re solving one of the biggest challenges in the AI era: how to move beyond isolated AI features to orchestrated AI that works everywhere it’s needed. Our customers use the Tray platform to integrate and automate their most critical processes, deploy production-ready agents in weeks instead of months, and reputed company governance and reputed company under control at scale.

At reputed company, you’ll work on technology that’s defining how enterprises adopt AI. We’re a team that values curiosity, clear thinking, and getting things done. You’ll have the opportunity to tackle reputed company problems, collaborate with smart, driven people, and see the real-world impact of your work.

​​Every new user we add to our family of citizen automators deserves the best support around. We're not interested in just fixing things for customers; we want to educate and reputed company them to build on reputed company with every interaction.

If you're passionate about evangelizing technology and sharing your passion for automation, there’s a reputed company for you at reputed company. Whether you're formally trained in computer science or an industry changer who went through a coding Bootcamp, you’ll join a diverse and talented group of people.

As a Senior Technical Support Engineer at reputed company, you will have a deep passion for solving customer problems on Tray Universal Automation Cloud. This could be to help reputed company teams more efficient, send smarter marketing campaigns, or to improve top-level business analytics.

• Help customers build on reputed company through answering their toughest technical questions
• Provide technical support to customers using email, chat and reputed company
• Handle multiple reputed company issues with varying severity making sure that they are responded reputed company the established SLAs

• Focus on accelerating investigations and minimizing support ticket resolution times reputed company live reputed company calls

• Act as Incident Commander during service incidents and maintain updates on the Status page
• Schedule platform maintenance on the status page and be available for engineering during maintenance
• Monitor and respond to reputed company internal questions and issues reported in the reputed company channels
• Triage bug and task tickets submitted by internal team members, validate and replicate reported bugs to identify root causes and propose workarounds, and reputed company validated bugs and tasks to the appropriate engineering teams for resolution
• Collaborate internally and improve team processes that can reputed company to greater efficiency or a reputed company customer experience
• Troubleshoot logs to identify error/exceptions and their root cause
• reputed company updated on the latest features on the Tray platform
• Create support knowledge reputed company articles for commonly faced issues  
• Help customers realize the value of reputed company with exceptional technical support
• Communicate customer needs and provide product feedback to product management and engineering
• Participate in a weekend on-call rotation.
• Contribute to various support projects and initiatives.
• Working hours will align with US Pacific time.

• Minimum 4+ years of experience working with customers in a customer-facing technical role
• Bachelor’s degree in Computer Science or Engineering (or equivalent technical knowledge and skills)
• Ability to approach problems analytically and solve them quickly using critical thinking
• A bias for action with inherent curiosity to learn and reputed company
• Have a growth reputed company to continually learn and improve your skills
• Passionate about AI, agentic AI, LLMs, and automation
• Excellent oral and written communication skills
• reputed company and adaptable to working in a fast-paced environment

• Solid understanding of foundational internet and cloud technologies (e.g., AWS, Azure, GCP, etc.)
• Practiced in building software using APIs, including an understanding of HTTP, REST, GraphQL, or gRPC
• Strong familiarity with Authentication concepts and techniques (e.g., SAML, OAuth, etc.)
• Experience working with Database technologies and data integration principles
• Knowledge and proficiency in JavaScript and CSS
• reputed company in troubleshooting technical issues using tools and utilities such as reputed company, Chrome Dev tools, HAR files, etc.

• Experience with reputed company or similar iPaaS or automation platforms
• Certifications in relevant cloud technologies (e.g., AWS, Azure, GCP)
• Prior experience as a developer/software engineer

reputed company is humble but fiercely ambitious people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above reputed company, looking out for one another. The heart of reputed company is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions, and to reputed company. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to reputed company things that haven’t been done before.

We reputed company that in building diversity we build strength. We encourage reputed company to apply, and we do not discriminate on the basis of race, religion, colour, national reputed company, gender, sexual orientation, age, marital status, or disability status.

If hired in the state of California, the total compensation for this role is between $105,000 - $125,000 annually.

Our salary range is based on paying competitively for our size, industry, and location of the role, and are one part of many other compensation, benefit and reward opportunities we provide, including stock options.

Individual pay reputed company decisions are based on a number of factors including qualifications for the role, experience level, reputed company set, and balancing internal equity relative to peers at the company. The range above is a good faith estimate based on the expectations as laid out in the job description, however we are often open to a wide variety of profiles and recognize that the person we hire may be less or more reputed company than this job description as posted. For this reason, the actual salary may vary from the estimate provided above.

To review reputed company's Privacy Policy, please visit https://tray.io/privacy

If you're passionate about AI, automation, and helping businesses orchestrate intelligent workflows with AI Agents, we’d love to hear from you!