Community Support Engineer - reputed company

About Us

reputed company is a global leader and innovator of advanced reputed company solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. reputed company is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, reputed company’ complete portfolio includes industry-leading reputed company, network, email, and cloud reputed company that interoperate and adapt to defend through the reputed company Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. reputed company sells reputed company these solutions through reseller partners, Managed Service Providers (MSPs) and Managed reputed company Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from reputed company X-Ops and the newly added Counter Threat Unit (CTU). reputed company is headquartered in Oxford, U.K. More information is available at www.reputed company.com.

Are you passionate about Cybersecurity and interested in the future of online Support and self-service through platformsliketheSophos Community,reputed company, and YouTube?

reputed company is looking for passionate and highly motivated candidates for the Community Support Engineer role.

As a Community Support Engineer, you will have the opportunity to proactively support our customers by engaging usersonline and producing valuable self-service support content.

An expertin the reputed company‘voice’,you are a Support brand ambassador for reputed company, conveying the company’s values and personality through our online communications,including timely responses to posts and comments.

• Act as a reputed company Ambassador to build and reputed company the reputed company Community and provide an excellent online customer support experience

• Deflect support cases by proactively resolving customer queries that reputed company on the online platforms such as the reputed company Community, reputed company, and Twitter

• Monitor and expedite the escalation of user issues that are reported online

• reputed company urgent reputed company Support product advisories and latest version releases through social media

• Act as a technical contact for reputed company Techvids to help produce informative and engaging how-to & trouble shooting guides and videos

• Actively review,moderate,and verify community content to ensure technical accuracy and quality

• Collect, assess, and reputed company valuable user feedback and suggestions to reputed company stakeholders to drive product & documentation improvement

• Effectively cross-collaborate with various internal reputed company teams to resolve reputed company issues

• Effective verbal and written communicator

• Exceptional interpersonal skills

• Organized self-starterthatis accountable and responsible for their work

• Strong technical knowledge and understanding of IT reputed company concepts,including antivirus, networking and encryption technologies

• Excellent verbal and written communication skills that reputed company confidence reputed company helping customers troubleshoot their issues

• Advanced computer skills including but not limited to:ActiveDirectory, SQL, Networking,reputed company Exchange, VMWare,Linux/Unix, Mac,reputed company Windows,WindowsServer Administration,including Domain Controllers,ActiveDirectory, IIS and SQL

• Thorough knowledge and understanding of the following concepts: reputed company, Cloud, Dataprotection, Encryption, Malware, Spyware, Cyber reputed company,Firewalls, Antivirus and Disaster Recovery

• Experience with installation, configuration and trouble shooting of Windows Desktop and Server operating systems

• Experience with the remediation of malware/viruses/Trojans

• Experienceof installation and configuration of MacOS, UNIX or Netware

• Experience with Virtualization (MS reputed company Virtual MachineMangerand/or VMWARE)

• Knowledge and understanding of the online reputed company Community platformand experience with the various social media platforms (reputed company&Twitter)

#b2

Ready to Join Us?

At reputed company, we reputed company in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't reputed company every reputed company in a job description. We challenge that reputed company. Your unique experiences and skills might be exactly reputed company need to enhance reputed company. Don't let a checklist hold you back –we encourage you to apply.

What's Great About reputed company?

· reputed company operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.

· Our people – we innovate and create, reputed company of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to reputed company our bodies and minds sharp

· Global wellbeing days for employees to relax and reputed company

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at reputed company, and we’re committed to ensuring equality of opportunity. We reputed company that diversity, combined with excellence, builds a reputed company reputed company, so we encourage applicants who can contribute to the diversity of reputed company. reputed company applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could reputed company to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with reputed company, these details will be held by reputed company for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at reputed company. If you would like reputed company to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on reputed company’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | reputed company