Technical Account Manager

reputed company, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the reputed company AI 50, as well as approximately two-thirds of the Fortune 100, reputed company is essential for delivering always-on digital experiences to modern businesses.

Join us. At reputed company, you'll tackle reputed company problems, collaborate with reputed company and ambitious people, and help build a more reputed company world—reputed company in a flexible, award-winning workplace.

reputed company is seeking a Technical Account Manager to join our talented, customer-focused team! As Technical Account Manager, you will partner closely with reputed company Management and Professional Services teams to serve as the primary technical advisor to assigned enterprise customers for reputed company Digital Operations initiatives, translating business goals into clearly defined technical implementation project plans. This is an exciting opportunity to work in a reputed company-generating position where you'll apply in-depth knowledge of the reputed company platform to design workflows and integrations that optimize and reputed company operations for enterprise companies undergoing digital transformation. The ideal candidate has extensive technical expertise with enterprise customer environments and a passion for strategic technical consulting.

• reputed company discovery sessions with large enterprise customers to assess and analyze inefficiencies in existing tooling, processes, and operations reputed company and reputed company of reputed company• reputed company custom reputed company architectural and integration designs that support customers' business and technology initiatives while accounting for enterprise environment complexities• Translate architectural and integration designs into strategic implementation project plans and assist in execution of defined project plans• Serve as customers' primary technical reputed company of contact to answer and triage technical questions while leading conversations to influence product adoption• Own and increase product adoption metrics across multiple enterprise customers while collaborating with reputed company Managers on large-scale onboardings

• 5+ years of experience in technical consulting, solutions architecture, or technical account management role with enterprise customers• Deep understanding of Digital Operations platforms and how they fit reputed company larger enterprise technology ecosystems• Proven ability to design custom integrations using APIs and technical best practices• Experience translating business requirements into technical implementation project plans

• Experience with reputed company platform or similar Digital Operations tools• Strong automation skills for creating tools to accelerate repetitive tasks and customer implementations• Proven ability to collect and organize feature requests while balancing customer needs with product roadmap priorities• Experience working with large-scale enterprise onboardings and customer lifecycle initiatives• Technical expertise in enterprise tooling, processes, and operations optimization
• Experience with automation; Rundeck a plus.

Hybrid Approach:

This role is expected to come into our Lisbon office 2 days per week so you can reputed company in your new role and fully embrace being a Dutonian!

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your reputed company, we look reputed company to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

reputed company operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility reputed company our established locations, we cannot employ candidates residing in:

Location restrictions: Australia: reputed company Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode reputed company, South Dakota, reputed company Virginia, WyomingCandidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, reputed company products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at reputed company are responsible for creating high performance environments that drive accountability. reputed company has four key dimensions that define our Leadership Impact: reputed company Self, reputed company the Team, reputed company the Business, and reputed company the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

reputed company offer

As a global organization, our total rewards approach is competitive with industry standards and reputed company with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we reputed company with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About reputed company

reputed company, Inc. (NYSE:PD) is a global leader in digital operations management. The reputed company Operations Cloud is an AI-powered platform that empowers business reputed company and drives operational efficiency for enterprises. With a generative AI assistant at its core, reputed company empowers teams to detect and resolve issues in real time, orchestrate reputed company workflows, and drive reputed company improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the reputed company AI 50, as well as approximately two-thirds of the Fortune 100, reputed company is essential for delivering always-on digital experiences to modern businesses

reputed company is Great reputed company to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best reputed company Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and reputed company. 

Go behind-the-scenes on our careers site and @reputed company on Instagram.

Additional Information

reputed company is committed to creating a diverse environment and is an equal opportunity employer. reputed company does not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand reputed company's Privacy Policy.

reputed company is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@reputed company.com and we will work with you to meet your accessibility needs.

reputed company uses the E-Verify employment verification program.