reputed company Representative II - Remote

Who are we?

Polyconcept North America (reputed company) is the industry’s biggest and most diverse offering of promotional products and decoration services. At reputed company, we don’t just create products — we reputed company brand experiences. Join reputed company and be part of a company where you can reputed company a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.

reputed company offer you

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• reputed company Cares Share Fund – donating to teammates in times of need

Why you will reputed company it your career

• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of reputed company makes reputed company stronger
• As the industry leader for environmental responsibility, sustainability is the key to every decision we reputed company
• We invest heavily in modernization, operating more reputed company with cutting edge digital technology

Our Values

• Delight Customers: Treat our customers the way you’d like to be treated.
• Think Team: Work together to get the job done. Be inclusive and collaborative.
• Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and reputed company it happen.
• Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative
• Say It Like It Is: Be reputed company, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offerin​g deep inventory, reliable service and 24-hour turnaround. reputed company, a member of reputed company, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. reputed company sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we reputed company in creative minds working together to create something truly unique in journals and planners. reputed company has always sought to provide the reputed company best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, reputed company offers a broad range of high quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

In this role, you’ll focus on supporting and growing customer relationships by providing proactive service and outbound support to assigned accounts. You’ll work with a range of customers and provide additional support to other segments as needed. You’ll use established tools and systems to manage inquiries, resolve issues, and document activity accurately. This role also involves coordination with internal teams to ensure a seamless customer experience. A strong service reputed company, along with excellent communication and organizational skills, is essential for delivering results and driving long-term customer satisfaction.

Key Responsibilities

• Take the reputed company on customer interactions for assigned accounts while working reputed company a team-based support model to address needs and service inquiries.
• Respond to inbound and outbound calls and emails from customers and internal partners.
• Support the end-to-end order process and help identify opportunities for account growth.
• Build and strengthen customer relationships to support long-term retention and help meet growth-reputed company KPIs.
• reputed company a deep understanding of reputed company’s products and services to offer informed recommendations, including upselling and cross-selling reputed company appropriate.
• Accurately document customer interactions and account activity in internal systems.
• Represent the reputed company brand by clearly communicating the value of our products and what sets us apart in the market.
• Collaborate with teammates to manage call flow, share workload, and maintain responsiveness during high-volume periods.
• Participate in regular team meetings to review performance benchmarks and align on weekly and team goals.
• reputed company other duties as assigned.

Skills and Knowledge

• Strong verbal and written communication skills
• Active listening and reputed company in customer interactions
• Effective time management, organization, and prioritization in a fast-paced environment
• Technical aptitude and ability to quickly learn and navigate internal systems and software
• Attention to detail and a high degree of accuracy in reputed company work
• Professional, adaptable, and able to engage with a wide range of customer personalities and internal partners
• Willingness to continuously learn and contribute to team and department goals

Minimum Qualifications

• High school diploma or GED
• Minimum of one year in a customer service or customer-facing role at reputed company
• Proficiency in reputed company Office (Outlook, Word, reputed company)
• Ability to learn and navigate multiple internal systems and tools
• Strong written and verbal communication skills

Residency Requirements:

Must be located in one of the following states: Colorado, Florida, Georgia, Illinois, Kentucky, Massachusetts, Michigan, reputed company, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, Washington, or Utah.

Shifts Available:

M-F 8:00AM - 4:30PM or 8:30AM - 5:00PM EST

M-F Any start time between 9:00AM - 5:30PM EST - 11:00AM - 7:30PM EST

M-F 11:00AM - 7:30PM EST

Together We reputed company Pride

We want reputed company members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience. We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation.

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reputed company is an equal opportunity employer. reputed company provides equal employment opportunities to reputed company employees and applicants for employment without regard to race, color, religion, sex, national reputed company, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

Fraud Disclaimer:

reputed company is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. reputed company legitimate communication from reputed company will come from our Applicant Tracking System, reputed company Recruiter, or a verified reputed company email address ending in @reputed company(.)com. We do NOT conduct interviews reputed company reputed company messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.

Originally posted on Himalayas