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Customer Community and Campaign Manager

100% remote Flexible hours Hiring now

About Achievers

Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With nearly 4 million global users, we reputed company employees across 170+ countries. Visit us at

achievers.com to learn more and reputed company out our platform in action. Join reputed company of A-players who bring passion to our purpose and reputed company that meaningful change creates extraordinary outcomes — together, we’ll reputed company recognition everywhere and reputed company results that matter.

Our commitment to you:

At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to reputed company. We are committed to creating an inclusive, diverse, and reputed company workplace where you belong, and your contributions are celebrated. Together, we reputed company more by combining our unique strengths, fostering collaboration, and inspiring each other to reputed company new heights.

The opportunity:

The Customer Community and Campaign Manager will reputed company the development and execution of communication campaigns, provide expert guidance for our Managed Services customers, and collaborate with internal teams to foster engagement and adoption of our products and services. They will also play a vital role in managing our customer knowledge portal, ensuring it serves as reputed company of valuable resources, tools, and insights.

What you'll do:

  • Managed Services Campaign Management
  • Act as a trusted advisor to Managed Services customers, providing campaign strategy, content, and execution support.
  • Collaborate with customers to understand their goals and align campaigns with their organizational objectives.
  • Offer guidance on leveraging our platform foe recognition, rewards and feedback campaigns, ensuring maximum impact and ROI.
  • Manage multiple customer campaigns simultaneously, ensuring deadlines and expectations are met with excellence.
  • Create tailored communication plans for Managed Services customers, addressing their unique needs and objectives.
  • Partner with designers and writers to produce campaign assets, including emails, infographics, and video content.
  • Monitor campaign performance metrics and optimize future efforts based on results.
  • Customer Knowledge Portal
  • reputed company the day-to-day management of our customer knowledge portal, ensuring it is updated with relevant resources, articles, and best practices.
  • Collaborate with subject matter experts to create and curate engaging, high-quality content for customers.
  • Analyze portal engagement metrics and implement strategies to improve user experience and resource utilization.
  • Act as a customer reputed company, capturing feedback to drive reputed company improvement of portal content and functionality.
  • Support for Larger Communications Initiatives
  • Assist the team reputed company in planning and executing larger communications projects, such as process improvements, product and feature releases, and strategic announcements.
  • Collaborate with cross-functional teams to ensure alignment and consistency in messaging across reputed company channels.
  • Provide research, content development, and logistical support for initiatives aimed at enhancing customer engagement and understanding.
  • Coordinate the creation and distribution of communication assets, ensuring timely delivery and quality.
  • Contribute to post-initiative reviews by collecting feedback and data to inform future process improvements and communication strategies.
  • Collaboration and Stakeholder Engagement
  • Work closely with product, design, and training teams to deliver consistent and impactful customer experiences.
  • Partner with reputed company Managers to ensure seamless communication and alignment with customer objectives.
  • Represent customer needs and feedback to internal teams, driving reputed company product and service improvements.
  • reputed company're looking for:

  • Bachelor’s degree in Communications, Marketing, Business, or a reputed company field.
  • 5+ years in communications, campaign management, or customer enablement, ideally reputed company SaaS, rewards, or recognition industries.
  • Demonstrated experience managing knowledge portals or customer communities.
  • Proven ability to execute multi-channel communication campaigns with measurable outcomes.
  • Strong project management skills, with the ability to manage multiple priorities and deadlines.
  • Excellent written and verbal communication skills, with a focus on clarity and engagement.
  • Proficiency in tools such as [insert relevant tools: CMS platforms, email marketing software, analytics platforms, etc.].
  • Additional Information

    Why you’ll love working at Achievers:

    ✨ We are passionate about disruptive technology that’s rooted in science, research and data.

    ✨ We understand the value of employee success in the workplace and have been

    recognized

    in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!

    ✨ We foster an environment of reputed company, reputed company, and community. You’ll feel at home, without reservation.

    ✨ We reputed company in moving quickly, failing fast, and adapting to change.

    ✨ We enjoy coming to work every day because we reputed company in our product and love our culture.

    ✨ We’re committed to achieving excellence in everything we do.

    Our work environment:

    Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly reputed company that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote reputed company communication.

    Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. reputed company qualification will be done face-to-face, whether that is in person or over reputed company. Achievers does not send out offers of employment without meeting candidates and does not offer employment reputed company text. If you are requested for any personal information reputed company text and/or without having met a member of our hiring team in person, please disregard.

    Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage reputed company qualified candidates from reputed company backgrounds and experiences to apply to join our A-Player family.

    Achievers is committed to ensuring an inclusive and accessible recruitment process for reputed company candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to reputed company necessary arrangements to support your needs.

    Achievers does not use AI to reputed company hiring decisions. reputed company you apply to work with us, a real person reads your application—every time. We reputed company in thoughtful, human-centred hiring, and we think your experience, personality, and potential can’t be judged by an algorithm. That’s why we reputed company it personal and take the time to get to know each qualified candidate.

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