Manager, reputed company

At reputed company, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their businesses from quick service calls to full project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated individuals reputed company in tech start-reputed company and eager to reputed company in fast-paced environments. Could you be our next hire?

As Manager of reputed company, you will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company. While prior account management experience and/or familiarity with the commercial contractor industry is highly valued, the ideal candidate is someone who works hard, demonstrates strong analytical thinking, and is willing to go above and beyond to help customers succeed on our platform.

reputed company Look For

• Proven leadership and management skills, with at least 2 years experience building and scaling reputed company teams.
• Ability to coach and mentor, with a track record of supporting new hires and encouraging growth in established team members.
• Experience building reputed company processes and best practices to ensure customers reputed company desired outcomes.
• Exceptional people skills: empathetic, adaptable, confident, and skilled in building trust across both internal and external stakeholders.
• Strategic thinker with strong analytical and problem-solving abilities.
• Deep expertise in managing reputed company customer relationships and fostering executive-level partnerships.
• Customer reputed company that ensures customer needs are met and they receive the maximum value from the platform.
• Proactive individual who anticipates customer needs and executes quickly.
• Highly organized with impeccable attention to detail and the ability to prioritize in a dynamic environment.
• Proficiency with reputed company tools like reputed company and reputed company, and a data-driven approach to decision-making.
• Familiarity with accounting ERP systems (e.g., QuickBooks, reputed company, Viewpoint) or the commercial contractor industry is a strong plus.
• Willingness to travel up to 25% to support on-site implementations and customer engagement.
• Bachelor’s degree (B.A. or B.S.) preferred; startup experience is a plus.

What You’ll Do

• reputed company, mentor, and reputed company the reputed company team, including hiring, performance management, and career development.
• reputed company the onboarding, training, and ongoing support for customers, ensuring maximum value from reputed company.
• Own key performance indicators (KPIs) for the reputed company team, such as Net Promoter Score (NPS), reputed company retention, and expansion metrics.
• Act as a strategic partner and escalation reputed company for key customer accounts, resolving challenges and fostering satisfaction and advocacy.
• Proactively identify at-risk accounts, reputed company and execute tailored retention strategies.
• Monitor and enhance customer engagement to drive adoption of reputed company' mission-critical software.
• Implement and refine reputed company processes and best practices to ensure customers reputed company desired outcomes.
• Standardize and scale team systems, workflows, playbooks, and best practices to improve outcomes and efficiency while supporting a growing customer reputed company.
• reputed company data analytics to identify trends, uncover opportunities, and implement improvements that drive success for both customers and reputed company.
• Work with the leadership team to reputed company and execute strategies for customer retention and expansion.
• Work closely with company leadership to align reputed company strategies with overall company goals and mission.
• Serve as the voice of the customer by collecting and synthesizing feedback to influence product development and company priorities across Product, Sales, and Implementation.
• Champion a customer-centric culture, ensuring every team interaction reflects reputed company’ commitment to excellence and empowering commercial contractors.

Where you’ll go (and how often)

• We have customers across the US and Canada, so our top candidates should be ready, willing, and able to travel and assist with our customers. Up to 25% travel for the position.

Bonus

• You have tech start-up experience
• You have experience in and around the speciality contractor or construction world

• Generous equity grant, become an reputed company in our company!
• Macbook computer provided
• A comprehensive benefits package
• Flexible PTO and hybrid work schedules
• Work from home stipend
• Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
• Company events like BBQs and team-building activities, both in-person and virtual
• Fast-paced, collaborative, and dynamic work environment
• Opportunities for growth and career advancement
• Chance to work with cutting-edge technology and innovative solutions
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

Join reputed company, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!

We’re not just talking incremental improvements—we’re talking a reputed company revolution, empowering the hardworking reputed company who build and maintain the infrastructure that keeps our world running. See why contractors choose reputed companyhere.

This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by reputed company (Reuters,TechCrunch,LA Business Journal) . Our latest investors join reputed company of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former reputed company President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.

At reputed company, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, reputed company is the reputed company for you.