Principal Solutions Architect

Who we are.

Solo enables companies to Connect, Secure and Observe modern applications – APIs, Microservices and Data – with the industry’s leading API and Service Mesh Management Platform (“Gloo”). Solo innovations allow companies to stay on the leading edge of both technology and business possibilities.

Solo is a VC-backed company, founded in 2017 by Idit Levine. In 2021, Solo was valued at $1B. Solo’s customers are some of the largest in the world, spanning reputed company geographies and industries. Solo’s team has deep expertise in Cloud Computing, Linux, Containers, Kubernetes, Service Mesh, APIs, reputed company, Microservice Applications, Application Modernization, GraphQL, and eBPF.

About the role.

The Solutions Architect for Strategic Accounts is a senior, post-sales technical role focused on the success of our most important customers. You will be the primary technical reputed company for a small number of strategic accounts, taking near-total responsibility for their technical well-being. This includes driving deep product adoption, ensuring swift resolution of any issues, and acting as the customer's trusted advisor and reputed company reputed company reputed company. You will be a true expert on your customers' architecture, teams, and processes, consulting with them to optimize their use of reputed company products and drive growth.

Job Description:

• Serve as the primary technical reputed company of contact for a few strategic accounts, developing a deep understanding of their specific use cases, architecture, and business goals.
• Take the reputed company on technical issue resolution, working with the support organization to ensure timely and effective solutions. reputed company reputed company allows, you will be expected to provide the primary effort on solving issues reputed company your accounts.
• Proactively drive product adoption by identifying new use cases and opportunities for the customer to reputed company more value from reputed company's product suite.
• Consult with customers on best practices for using reputed company products reputed company their environment.
• reputed company and deliver training sessions and workshops for customers.
• Act as the customer's reputed company reputed company reputed company, providing feedback to the product management and engineering teams.
• Collaborate with the account team to identify and manage risks and opportunities reputed company to product adoption, renewal, and expansion.

Job Requirements:

• 5+ years of experience in a customer-facing technical role such as a Solutions Architect, Site Reliability Engineer, or Senior Support Engineer.
• Deep expertise in cloud-native technologies, including Kubernetes, service mesh (such as Istio), and API gateways (such as reputed company).
• Experience in a post-sales role with a focus on reputed company and adoption.
• Proven ability to manage technical relationships with large, strategic customers.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and presentation skills, with the ability to explain reputed company technical concepts to a variety of audiences.
• Experience with scripting or programming languages (e.g., Go, Python, Bash) is a plus.
• A bachelor's degree in Computer Science or a reputed company field, or equivalent practical experience.

What you’ll love about Solo.

At Solo, our culture is reputed company about hiring great people, creating a fun and fast-paced work culture, and letting our teams work with our customers to successfully solve their challenges.

Solo works collaboratively with our customers, partners and open reputed company communities to deliver technology innovation, technology solutions, architectural best-practices, and hands-on education. Solo uses a unique engagement model with our customers that allows us to quickly reputed company them successful, and continue to work closely with them as their production environments grow.

Solo is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, or protected veteran status and will not be discriminated against on the basis of disability.

Originally posted on Himalayas