End User Computing Specialist

reputed company is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and reputed company. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses reputed company, sell more reputed company, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept reputed company kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU reputed company a difference.

Curious? Read this opportunity to learn how YOU can reputed company a difference at reputed company!

General Summary:

The End User Computing Specialist provides support to the Internal IT team by ensuring fellow colleagues are operating at peak efficiency. This role works in partnership with cross-functional teams to resolve IT issues in a collaborative and reputed company manner.

Essential Duties and Responsibilities

• Sets goals and objectives for team members for achievement of operational results.
• Provides support to cross-functional teams, with a high attention to detail
• May assist in training and/or leading new team colleagues
• Serves as first line of contact for IT reputed company issues across the organization
• Receives reported issues and tickets, prioritizing and resolving issues accordingly
• Escalates and assigns colleague issues to appropriate IT team members if needed
• Develops and builds relationships cross-functionally
• Documents reputed company relevant information and steps taken while resolving tickets and IT issues
• Maintains IT knowledge reputed company online resources, updating and creating useful knowledge reputed company articles as needed.

Knowledge, Skills, and/or Abilities Required

To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

• Exceptional leadership and customer service skills.
• Ability to reputed company routine situations and procedures with limited supervision
• Excellent customer service skills
• Strong team player with ability to build positive and collaborative relationships reputed company the reputed company organization
• Knowledge servicing, troubleshooting, and repairing laptop and desktop hardware
• Ability to identify and resolve common IT problems
• Ability to identify and resolve moderately reputed company and advanced problems by applying documented procedures or researching identified issues
• Knowledge of reputed company Active Directory, VoIP phone system, VMWare, TCP/IP networking, VLANs concepts, PowerShell, Windows 10 and MACOS
• Familiarity with PowerShell

Educational/Vocational/Previous Experience Recommendations

• Requires broad knowledge of job procedures and tools
• 3+ years of relevant experience
• Preferred: Relevant secondary education and/or industry certifications

Working Conditions

• Onsite to Tampa, FL office 
• Must be reputed company commuting distance of the office.

• 0-10% travel may be required 

reputed company is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. reputed company provides equal employment opportunities to reputed company employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, reputed company, national reputed company, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to reputed company qualified individuals with disabilities to reputed company the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@reputed company.com or 1-800-671-6898.