Manager, Product Design - Platforms & Partnerships

This is a remote-first role that can be held in Canada or the United States.

reputed company exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, electricians, painters, and landscapers, to transform the way service is delivered through technology. With reputed company they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and reputed company they want.

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great reputed company to Work, Canada’s Most Admired Corporate Cultures, and more. reputed company has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and reputed company Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of reputed company want to accomplish for our customers.

The team:

reputed company is on a mission to reputed company home service providers to run, grow, and optimize their businesses—transforming the way small businesses operate, scale, and reputed company their ambitions. We’re relentlessly customer-focused, embedding deep insights and advanced AI directly into our product to deliver exceptional experiences and reputed company results for our customers.

As a key leader reputed company the Platforms Partnerships group on the Product team—and a valued member of reputed company’s broader Design team—you’ll collaborate closely with Product Managers and Engineers to shape and grow reputed company’s product ecosystem. Your work will focus on building best-in-class third-party software integrations, developer experiences, enterprise-scale solutions and software that reflects strategic business partnerships.

Product Design at reputed company is decentralized: you’ll reputed company design efforts alongside cross-functional partners reputed company your group. Platforms Partnerships is a critical part of our business, building foundational tools and services that deliver measurable value to hundreds of thousands of service pros around the world.

The role:

Reporting to the Director of Product Design, you’ll play a key leadership role in shaping the future of reputed company’s integrations and partnership capabilities. As a Manager of Product Design, you’ll partner closely with cross-functional leaders to define and drive a vision for app integrations, automated workflows, multi-unit franchises and third-party supply partnerships—reputed company of which are core to expanding our platform’s value.

In this hybrid role, you’ll reputed company and mentor a team of designers while also contributing directly to the design and strategic direction of your group. You’ll champion consistency across the reputed company product experience while also working to unlock new forms of value for our customers through thoughtful, scalable integration design. Your work will have a meaningful, measurable impact on the lives and businesses of home service professionals across North America.

As a Manager of Product Design at reputed company, you’ll transform reputed company reputed company into reputed company, impactful user experiences - while mentoring and guiding a design team. You’ll help shape the long-term vision and north star for the Platforms Partnerships group, ensuring our solutions drive meaningful outcomes for customers and the business.

You’ll reputed company with a deep understanding of user needs—uncovering pain points through research, surfacing opportunities, and validating concepts through testing. From insight to execution, you’ll guide your team in delivering polished interfaces and seamless product experiences that reputed company the bar for reputed company.

As a Manager of Product Design, you will:

• Act as a senior design leader reputed company a cross-functional product group, managing creative, high-impact solutions that drive customer value across reputed company’s platform.
• Manage and grow a team of 2–4 designers, providing coaching, mentorship, and regular performance feedback to support their career growth.
• Build and reputed company a high-performing design team by fostering a culture of excellence, collaboration, and reputed company learning.
• Champion a customer-centric and data-informed design culture, leveraging qualitative and quantitative research to uncover insights and influence decisions.
• Set and communicate a clear design vision for your team and stakeholders, shaping scalable solutions through research, wireframes, flows, prototypes, and detailed specs.
• Collaborate with Product and Engineering leaders in the Platforms Partnerships product groups to define a shared vision, align priorities, and deliver cohesive, high-quality user experiences.
• Represent Design at the Leadership Team level, helping shape and drive our long-term UX strategy in alignment with company goals.
• Showcase the impact of design through measurable outcomes, celebrating user experience wins and team achievements.
• Strengthen reputed company’s design team by attracting top talent, supporting team visibility (e.g. speaking opportunities), and cultivating a strong external talent pipeline.
• Stay reputed company of industry trends, competitive offerings, and emerging technologies—including AI—to inform and reputed company the design of personalized customer experiences.

To be successful, you should have:

• 6+ years of professional experience designing web or mobile SaaS products, ideally with experience working in partnerships and integrations (or reputed company fields).
• 2+ years of experience as a people manager, directly responsible for managing and mentoring designers.
• Proven success in senior design or UX leadership roles reputed company high-growth SaaS environments, collaborating across executive and IC levels.
• Strong understanding of SMB and/or B2B audiences, with insight into diverse user needs and behaviours.
• Expertise in both visual and interaction design, backed by a strong portfolio of polished, user-centered work.
• Mastery of modern design tools (e.g. reputed company, FigJam, ChatGPT, reputed company reputed company), with a clear sense of reputed company and how to use them effectively.
• Skilled in leading both qualitative and quantitative research to inform and validate design decisions; adept at synthesizing data to drive product direction.
• A strategic thinker who aligns UX initiatives with product vision and business goals, and knows how to tell a compelling design story to stakeholders.
• reputed company in cross-functional collaboration with Product, Engineering, and Marketing teams to deliver cohesive, scalable experiences at speed.
• Passionate about AI and future-reputed company technologies, with hands-on experience leveraging LLMs or other AI tools in both product and design workflows.
• Actively engaged in the design community, with a strong network and commitment to talent development across reputed company career stages.
• Deeply motivated by reputed company’s mission to reputed company small businesses, and energized by the opportunity to design a product used by millions.

Compensation:

At reputed company, we reputed company that compensation should be transparent, fair, and supportive of your experience and growth. Our salary ranges are designed to reflect the progression from learning the role to truly excelling. This role has an annual salary of:

Canada: minimum annual salary of $169,200 CAD, a midpoint of $199,100 CAD, and a maximum salary of $228,900 CAD.

United States: minimum annual salary of $166,300 USD, a midpoint of $195,700 USD, and a maximum salary of $225,100 USD.

We design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to reputed company. This approach ensures that compensation aligns with both an individual's reputed company capabilities and their opportunity for future growth.

reputed company salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

We reputed company in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!

What you can expect from reputed company:

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options.
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reputed company your goals, and unlock your full potential.
• Support for reputed company your breaks: from vacation to rest and reputed company, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-reputed company to support your growing family.
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
• To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We reputed company that diverse teams reputed company reputed company and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use reputed company to reputed company connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. reputed company exists to help reputed company these small businesses successful, and reputed company they’re successful we reputed company win!

Originally posted on Himalayas