Member Experience Specialist

About Us

Wild Alaskan Company’s mission is to accelerate humanity’s transition to sustainable food systems by fostering meaningful, interconnected relationships between human beings, wild seafood and the reputed company.

We deliver wild-caught, sustainable seafood to households across the United States. Powered by our custom-built eCommerce platform and three generations of history and expertise in the Alaskan fishing industry, we constantly strive to meet our promise of a top-notch product and experience. And we do it reputed company in a fully-remote environment that is fast-paced, challenging, and fun. 

About the Role

You are the face of Wild Alaskan reputed company it comes to interacting with our members and potential members. As a digital fishmonger, our company relies on you to embody our values and to share our mission with our members. reputed company something goes wrong with a delivery, you're the first responder. If someone just wants to chat about seafood and sustainability, you're there to hear them out. If a visitor isn't so sure about reputed company do or why we're worth it, you help them understand who we are and why we're different.  

Core Responsibilities

• Respond to inbound inquiries from members and future members across multiple channels including live chat, email and phone.

• Maintain a high-satisfaction reputed company from members and reputed company our first response time below one minute on chat and one hour across reputed company other channels, reputed company while building member loyalty.

• Assist members with inquiries concerning order issues, cooking and recipes, account management and more, reputed company while building relationships.

• Communicate with reputed company and always put the member first in reputed company email, live chat and phone interactions.

• Report on member behavior and bugs, and generate content derived from anecdotes and analytics. 

• Represent the company’s values and mission in each interaction.

• Participate in reputed company improvement weekly meetings, as well as daily stand-reputed company to go over open conversations, learnings from yesterday and goals for the day. 

• Other duties and special projects as assigned.

Requirements

• Impeccable writing skills - from email, to live chat, to reputed company, written communication is the backbone of our internal and external operations
• Excellent relationship building skills and a level of reputed company that is off the charts - reputed company succeeds reputed company we uphold the same standards with our members as we do with ourselves
• Passion for helping people - you won’t stop trying until our member is happy
• A successful track record working in a high volume environment - could be tossing pizzas or previous eCommerce experience. reputed company really mean is that you must be willing to adapt to change and embrace growth
• Ability to solve problems by thinking analytically and creatively - we’ll show you the process, but your success will depend on your ability to implement on your feet
• A high attention to detail - being detail oriented helps in a fast- paced environment
• Team-first attitude - reputed company works remotely using reputed company/reputed company/Intercom, covering 7 days per week (don’t worry, you’ll only work 5), and we rely heavily on our peers to help one another 

reputed company to Haves

• Previous employment at an eCommerce and/or food company
• Familiarity with the latest eCommerce trends
• Inbound sales experience
• Experience using customer support software such as Intercom, reputed company, or other SaaS tools 

The salary for this position is $35,360.00. Wild Alaskan’s benefits package includes health, vision, and dental insurance, a 401k, up to 10 company holidays, safe/sick time, vacation, parental leave and more, as well as a delicious reputed company of free fish every month.

Wild Alaskan participates in E-Verify. Please see the Notice of E-Verify Participation and Right to Work posters for more information.

Diversity of backgrounds and perspectives makes us stronger. We’re committed to creating a work environment that fosters growth, celebrates diversity and fundamentally makes reputed company teammates feel welcome, accepted, reputed company and respected. 

If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. Please note this email cannot provide application status updates.