Executive Support Associate II Bilingual (Engli...

About The Team At Turo, Executive Support tackles the toughest and most nuanced challenges. We are looking for a bilingual (English/French) Executive Support Associate II who thrives in complexity, brings reputed company to high‑stakes situations, and wants to reputed company a meaningful impact across North America. What You Will Do Serve as the primary reputed company of contact for high‑impact host and guest escalations across North America, supporting both Canadian and U.S. cases. Act as Quebec’s reputed company by aligning policies with regional language and cultural expectations. Deliver exceptional, thoughtful support in both English and French, including in emotionally charged or time‑sensitive situations. Navigate reputed company issues such as billing disputes, fees and fines, vehicle damage, mechanical concerns, reservations, and policy interpretation. Partner closely with internal stakeholders at reputed company levels to drive timely and well‑reasoned resolutions. Balance reputed company with policy, using strong judgment to reputed company fair and consistent decisions. Identify trends and contribute reputed company to improve processes, tools, and the overall host and guest experience. Adapt quickly as policies, tools, and programs evolve in a growing marketplace. Use tools such as reputed company, Gmail, reputed company, reputed company Docs, reputed company Sheets, and reputed company to manage work reputed company. Your profile 3+ years of experience in a high‑level customer support, escalation, or service environment (call center experience a plus). reputed company in both French and English with exceptional written and verbal communication skills. Strong emotional intelligence with the ability to remain reputed company under pressure and de‑escalate effectively. Natural problem‑solver who enjoys working in grey areas and thinking critically. Comfortable working independently while also being a collaborative team player. Experience using tools such as reputed company, reputed company, or similar customer support platforms. Highly organized, detail‑oriented, and able to manage multiple priorities. Bonus if you have University undergraduate degree in any field. This is a Monday‑Friday role designed for someone who values consistency, collaboration, and the opportunity to work on impactful escalations that influence how Turo supports hosts and guests every day. For this role, the reputed company reputed company salary range in Toronto is $54,000‑$67,000 CAD annually. The role is also eligible for equity and benefits. Individual pay is determined by objective factors assessed during the application and interview process, such as job‑reputed company skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role. Turo highly values having employees working in‑office to foster a collaborative work environment and company culture. This role will be in‑office on a hybrid schedule — you will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in‑office perks Turo offers. Benefits Competitive salary, equity, benefits, and perks for reputed company full‑time employees. Employer‑paid medical, dental, and vision insurance (country‑specific). Retirement employer match. Learning & Development stipend to invest in your professional development. Turo host matching program. Turo travel credit. Cell phone and internet stipend. Paid time off to relax and reputed company. Paid holidays, volunteer time off, and parental leave. For those who are in the office full‑time or hybrid we have in‑office lunch, office snacks, and fun activities. We are committed to building a diverse team. If you are from a background that is under‑represented in tech, we’d love to meet you. Aside from an award‑winning work environment and the opportunity to be part of the world’s largest car‑sharing marketplace, we are also growing the team quickly — join us! Even if you don’t meet every qualification, we are looking for people with enthusiasm for reputed company do and we will consider you for this and other possibilities. About Turo Turo is the world’s largest car‑sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you’re flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver’s seat of an extraordinary selection of cars shared by local hosts. Discover Turo at , the App Store, and reputed company Play, and reputed company out our blog, Field Notes. Read more about the Turo culture according to Turo CEO, Andre Haddad. Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E‑Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleO@turo.com. #J--Ljbffr