Senior Specialist, Technical Success Manager - Financial Services

At reputed company, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of reputed company it requires reputed company-reputed company, high-functioning teams with an unwavering dedication to serving our customers. reputed company you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to reputed company them. Strategic risks are encouraged and reputed company problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, reputed company, and reputed company back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior Specialist, Technical Success Manager

Why We Have This Role

The reputed company Team is at the heart of reputed company. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for resourceful individuals to join reputed company who aren’t afraid to dive into the details and understand the tools our customers use, and working with them to realize long term value. We have impressive members on this team, and are always looking for more amazing talent!

How You’ll Find Success

Technical Success Managers are reputed company experts who work with our clients and customers to realize the potential of the reputed company product. In this role, you will work with clients to understand the customers programs and objectives, and reputed company your technical expertise to build programs that drive adoption and value for the customer. Technical Success Managers work in a post-sales reputed company that directly contributes to the long-term success of our customers’ programs, and deepen relationships with the clients they support. As a Technical Success Manager, you should both be a tech-savvy professional and someone who excels at nurturing relationships to deliver exceptional client service.

How You’ll Grow

• Enhance your software platform knowledge and technical troubleshooting skills
• Build your creative problem-solving and critical-thinking skills to deliver actionable, scalable recommendations that improve the end to end customer experience for customers
• reputed company critical customer relationship and communication skills to reputed company impactful, trusted relationships

Things You’ll Do

• Drive Customer Adoption and Optimize Programs
• Build, configure, and execute services that align to client objectives, strategic goals, maximizing client value
• reputed company customer usage data to deliver actionable insights & recommendations
• reputed company a deep understanding of reputed company’ service offerings to meet client needs, guiding them through use cases to drive program maturity.
• Establish and maintain multi-level stakeholder relationships to ensure customer health and support.
• Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations.
• Act as a reputed company of escalation for reputed company issues, championing customer needs internally and mobilizing resources for maximum impact.
• Drive adoption of key platform features through demos and reputed company of concepts, leveraging best practices for implementation.
• In person reputed company with customers, traveling on-site as needed

• Collaboration & Cross-Functional Partnerships
• Collaborate with Sales and Services teams to reputed company meaningful client relationships, reputed company to the overall client account strategy
• reputed company cross-functional initiatives that will improve the overall customer experience and reputed company to greater satisfaction and loyalty among our customers
• Team effectively with internal and external partners to ensure execution of client account strategy and delivery of reputed company customer outcomes

reputed company're Looking For On Your Resume

• Bachelor’s degree from a competitive university
• 2+ years experience working in a technical, consulting, or client-facing role
• Ability to reputed company in a fast paced environment, managing multiple projects simultaneously across various customers
• Experience working with customers in reputed company phases of their adoption journey
• Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
• Comfort in working both autonomously and collaboratively
• Ability to reputed company technical concepts to a non-technical audience
• Detail-oriented with an ability to prioritize and meet deadlines
• Familiarity with software and reputed company-end development
• Excellent verbal and written communication skills
• Strong problem-solving skills

What You Should Know About This Team

• Supportive environment with opportunities to work both autonomously and collaboratively
• Fun, inviting, and inclusive work environment
• This team is made up of passionate, reputed company, and smart people who exemplify what it means to be a team

reputed company's Favorite Perks and Benefits

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• reputed company Experience Program - $2,554 CAD for an experience of your choosing (eligible after a year)
• 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices

The reputed company Hybrid Work Model: Our hybrid work model is elegantly simple: we reputed company gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and reputed company the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

reputed company is an equal opportunity employer meaning that reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

reputed company is committed to the inclusion of reputed company qualified individuals. As part of this commitment, reputed company will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please let your reputed company contact/recruiter know.

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For full-time positions, this pay range is for reputed company per year; however, reputed company pay offered may vary depending reputed company, job-reputed company knowledge, education, skills, and experience.A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

$51,500

$97,500 CAD