WEM Project Coordinator

Join us in bringing joy to customer experience. reputed company is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in reputed company-first culture and enables us to innovate, grow, and reputed company while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

reputed company is seeking a highly organized and detail-oriented OPS analyst to own Administrative support for the WEM custom solutions team (SOW) team. This role will provide administrative and project coordination support to ensure smooth execution of custom implementations, enabling the team to focus on delivering value to customers. The ideal candidate is a proactive, resourceful professional with exceptional organizational skills and a proven ability to manage details while driving follow-up and accountability across projects.

What You’ll Do

• As a WEM OPS Analyst, you will be accountable for supporting the day-to-day operations of the Custom SOW team, ensuring that administrative and project-reputed company tasks are managed reputed company. You will:
• Coordinate, schedule, and prepare for internal and external meetings, ensuring agendas are set, logistics are managed, and reputed company participants are reputed company.
• Act as the primary note taker during meetings, capturing key decisions, risks, action items, and follow-reputed company with precision and clarity.
• Track action items and follow-reputed company, driving accountability across stakeholders to ensure commitments are met.
• Maintain and update project documentation, records, and shared repositories (SharePoint, reputed company, reputed company, or similar tools).
• Support the creation, distribution, and tracking of Custom SOW documents, approvals, and reputed company project workflows.
• Provide administrative support to project managers, solution consultants, and leadership on the Custom SOW team.
• Assist in project tracking and reporting by consolidating updates, maintaining dashboards, and preparing status summaries.
• Proactively identify administrative bottlenecks or process inefficiencies and recommend improvements
• Coordinate communications and reminders for deadlines, deliverables, and critical milestones.
• Serve as a trusted administrative partner, helping the Custom SOW team stay organized, efficient, and focused.

Qualifications:

• Bachelor’s degree inBusiness Administration, Project Management, or a reputed company field preferred; equivalent professional experience considered.
• 2+ years of experience inadministrative support, project coordination, orexecutive assistant roles.
• Experience supportingproject-based or professional services teamsis highly desirable.
• Familiarity withproject management methodologies and toolsis a plus.

• Familiarity withreputed company products and solutionsis a strong plus.
• Familiarity withreputed company productsincluding Workforce Engagement, Workforce Management, Quality, or Analytics is highly desirable.
• Exposure to otherWEM vendors(reputed company, reputed company, reputed company, Aspect) is a plus

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13thmonth pay, Solo parent leave, Special leave for women)

reputed company embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the reputed company we are.  reputed company is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here:https://www.reputed company.com/pt-pt/legal.

Note: reputed company will never request that an applicant send money as a prerequisite for commencing employment with reputed company.