Automotive Repair Expert, RepairPal

Summary: This role will support the RepairPal function of our business. Established in 2007, RepairPal connects consumers with certified trustworthy mechanics throughout the United States. Large, trusted companies including USAA, CarMax, and Endurance Vehicle Services send their members and customers to RepairPal Certified shops for high-quality repairs at a fair price. In 2024, RepairPal was acquired by Yelp. RepairPal is looking for an Automotive Repair Expert who will be the professional voice of automotive repair for vehicle owners who have repair-related questions, are seeking advice, or need help finding a trustworthy shop for their repair needs. The ideal candidate has auto repair advocacy in their DNA, believes that knowledge is power when it comes to making auto repair decisions, and whole-heartedly wants to help vehicle owners make more confident and informed decisions when it comes to the maintenance and repair of their cars. We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States. What you'll do:

• You will directly engage via telephone with consumers to answer repair-related questions and, ultimately, guide them to a scheduled appointment at a RepairPal Certified shop
• You will engage and respond to consumer's needs via email, SMS, and chat support
• You will provide your repair expertise to consumers, via phone and email/chat/SMS, in order to drive value across RepairPal partners and shop networks
• You will serve as an internal subject matter expert across various teams and company initiatives
• You will maintain consistent communication with partners to ensure needs and concerns are addressed and opportunities for deeper or broader integration are identified
• You will build relationships designed to stimulate referral activity and build trust
• You will provide training and materials to partners, shops, and our internal customer success organization to ensure consistent and high-quality information
• You will provide qualitative and quantitative feedback to internal stakeholders on partner and/ or consumer feedback and needs
• You will support estimator claims to ensure resolution for any customers needing assistance with an estimate from our website.
• You will participate in training efforts across multiple internal teams related to ASE Certification

What it takes to succeed:

• You have more than 3 years of experience as an auto repair technician and/or service advisor.
• You are experienced and enjoy communicating with consumers via phone, sms, and chat about vehicle repair needs and recommendations
• You are ASE Certified, or willing to become certified within your first 6 months of employment
• You hold a high level of professionalism and business maturity, passion, ethics, confidence, and commitment
• You have familiarity with webinars and screen share technology
• You are proficient in using Salesforce
• You have excellent written and verbal communication skills
• You are able to manage multiple projects in a fast-paced, high-pressure environment
• You have a sense of curiosity and a desire to learn how things work
• You don't tire easily at hearing about fellow employees' dogs

What you'll get:

• Effective your first day: Full medical, vision, and dental
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Compensation range for this position is $76,000-$89,000 annually. You may also be offered a bonus and benefits.

Closing: At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity." We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. US Recruiting and Applicant Privacy Notice #LI-Remote Apply tot his job Apply To this Job