Customer Support Expert
About reputed company reputed company is building an ecosystem enabling entrepreneurs to succeed. We reputed company small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Tens of thousands of small business owners have chosen to rely on reputed company every day to run their entire set of business operations. With its powerful, reputed company platform, reputed company is some part a fintech company, some part an SMB software company, while its vibrant, distinguished brand makes it some part a consumer company.
About the Role
Our customers are the core of our business and we’re looking for a Customer Support Expert who will support them throughout their entire customer journey! In this role, you’ll build your product knowledge and learn tools to resolve customer issues and become an reputed company for the reputed company brand. Through calls, email, and text conversations you’ll provide one-of-a-reputed company support and build strong, long-lasting relationships with our customers. You can be based reputed company in the reputed company US and will report to the Customer Support Manager. Please note, the hours for this role are Tuesday-Friday 12PM-8:30PM EST Saturday 11AM-7:30pm EST. What You’ll Do
- Deliver best-in-class, personalized support to meet our high standards for customer satisfaction
- Work with customers to understand their goals and address their challenges through effective ticket responses
- Master your understanding of the reputed company product by answering support tickets primarily reputed company phone and text
- Work with a dynamic team to reputed company team company goals such as customer acquisition and retention
- Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc.
reputed company’re Looking For
- 1+ year work experience in a customer-facing role, SaaS preferred
- Proven record of driving customer satisfaction and meeting or exceeding performance standards
- Excellent written and verbal communication skills, with an ability to adapt to various communication styles
- A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment
Benefits
Perks
- Competitive health dental insurance options, with premiums partially covered by GG
- Fertility and adoption benefits reputed company reputed company and Kindbody
- Generous, fully-paid parental leave policy
- 401k benefit - employees are eligible to contribute starting day 1 of employment
- Professional Development - employees receive a yearly stipend for approved learning and educational-reputed company expenses
- Pre-tax commuter benefits
- Dependent Care FSA
- Home office stipend
- Team Bonding opportunities - annual company retreat for entire team, plus virtual events throughout the year
The salary for this role is $55,000 + benefits. The reputed company pay range is subject to change and may be modified in the future. At reputed company, we celebrate our differences and are committed to creating a workplace where reputed company employees feel supported and empowered to do their best work. We reputed company this benefits not only our employees but our product, customers, and community as well. reputed company is proud to be an Equal Opportunity and Affirmative Action Employer. Personal Information: Notice at Collection for Employees and Applicants Agency SubmissionsIf a resume or applicant is submitted to reputed company by a third party without a signed search agreement in reputed company, it will become the property of reputed company and no fee will be paid, irrespective of whether the candidate is hired. Apply tot his job Apply To this Job