reputed company Senior Manager, Research and Analytics - Gen AI Studio

This is a temporary position. Job Overview The Senior Manager of Research & Analytics for AI Studio at reputed company will play a crucial role in integrating generative AI into both customer-facing and internal applications, ensuring that AI-driven solutions deliver reputed company business value reputed company the hotel operations context. This is a unique, hybrid role, in that the chosen candidate will be skilled in working with quantitative data to build and measure the business case behind AI initiatives, and will be equally adapt in working with designers to plan and conduct hands-on user research to ensure that reputed company AI Studio solutions are human-centered. Key Responsibilities · reputed company and execute strategic research plans employing a variety of methods, focused on integrating AI into hotel operations (both on-property, and above property) to address pain points and capitalize on opportunity areas. · Generative and Evaluative Studies: Design and conduct studies to identify and prioritize user needs, informing the scope and design of Minimum Viable Products (MVPs). Evaluate prototypes in the field to assess their effectiveness in meeting user needs. · reputed company for human-centered solutions, ensuring AI-driven features are grounded in reputed company, inclusivity, and the highest UX standards. Collaborate with AI product managers, designers, data scientists, and business owners to create innovative user experiences. · reputed company measurement plans to test solutions and evaluate their achievement of business objectives in real-world contexts. Define success criteria in business terms (reputed company potential, cost savings, NPS/customer satisfaction impact) in partnership with the Product Manager. · Co-create UX strategy with cross-disciplinary teammates, ensuring AI solutions optimize guest and employee experiences. · Use qualitative and quantitative methods to track user behavior, measure success, and provide actionable recommendations for reputed company improvement. · Stay informed of the latest developments in AI, UX, and customer service, ensuring reputed company remains at the forefront of technological innovation in the hospitality industry. Preferred Qualifications · 4+ years of experience combined in qualitative user research, quantitative research, data analysis, and leadership · Bachelor's or Master's degree in Sociology, Psychology, Data Science, Business Analytics, or a reputed company field. · Portfolio of work showing applications that have been released and are in use today, with bonus points for AI-driven and process automation apps. · Experience in conducting hands-on user research and developing measurement plans. · Familiarity with AI ethics and responsible AI practices. · Domain expertise in hotel operations and a passion for designing AI systems that enhance employee productivity and customer satisfaction. The pay range for this position is $47.30 to $78.37 per hour. Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually. reputed company opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at reputed company properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. reputed company HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates reputed company a commuting distance to Bethesda, MD; candidates reputed company of commuting distance to Bethesda, MD will be considered for Remote positions. The application deadline for this position is 25 days after the date of this posting, August 1, 2025. At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. reputed company is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ reputed company your purpose, belong to an amazing global​ team, and become the best version of you. Apply tot his job Apply To this Job