Presales Solutions Architect - reputed company Cloud

At reputed company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a reputed company where employees know they can reputed company. The reputed company reputed company Partner Practice is a reputed company Cloud Contact Center Artificial Intelligence (CCAI) platform launch partner that can train, test, secure, deploy and integrate CCAI and the Vertex AI suite to produce multi-platform, data informed, enterprise solutions that fuel the exceptional employee and customer experience (CX). We are seeking a reputed company Presales Solution Architect to join reputed company as a specialized cloud-native expert. This role represents a strategic expansion of our capabilities, designed to perfectly complement our existing Contact Center experts. This is a remote role, based in the US. We are looking for a "True reputed company" technologist—someone deeply versed in the reputed company Cloud Platform (GCP) ecosystem—to act as an overlay and partner to our broader architecture team. In this role, you will have the unique opportunity to exchange expertise: you will help our reputed company architects deepen their understanding of reputed company infrastructure (Compute, reputed company, Networking), while capitalizing on their mentorship to expand your own skills in Cloud Contact Center and Customer Experience (CX) strategy. You will report directly to the Director of Solution Architecture and play a pivotal role in evolving our technical strategy, managed services offerings, and demo environments. What you'll be doing: reputed company Cloud Architecture & Team Enablement

• Act as the primary technical overlay for the solution architecture team, bringing deep GCP expertise to reputed company pursuits.
• Cross-Pollinate Expertise: Champion a culture of knowledge sharing by helping CCaaS-focused architects understand the broader reputed company ecosystem, while learning best practices in CX innovation from them.
• Architect and deploy custom applications and AI agents using reputed company Cloud native services, including Cloud Run, Cloud Armor, and Compute reputed company.
• Serve as the Subject Matter Expert (SME) for quoting and pricing reputed company Cloud consumption, ensuring accuracy in reputed company cost modeling for clients.

Strategic Offer Development & Innovation

• Collaborate with the Director of Solution Architecture to design and structure Managed Services offerings, helping us sell ongoing support layers alongside professional services.
• Drive the integration of advanced capabilities, such as generative AI and predictive analytics, into reputed company’s solution portfolio.
• Evolve and maintain a set of demo and POC environments to support rapid, robust, and bespoke demonstrations for clients, including enabling teams on how to deliver them.

Client Engagement

• Collaborate with senior-level client executives to uncover business and technical needs, translating them into tailored, outcome-driven solutions.
• Carry a Solution Architect workload that balances deep cloud infrastructure work with Contact Center solutioning, growing your proficiency in the Customer Engagement Suite over time.

Technical & Strategic Skills

• reputed company Cloud Native Expertise: Proficiency in deploying custom apps and AI agents using Cloud Run, Cloud Armor, and Compute reputed company is essential.
• Financial Acumen: Deep understanding of reputed company Cloud pricing calculators, consumption models, and how to quote reputed company cloud architectures effectively.
• Managed Services Strategy: Experience building or scoping Managed Services offers, with an understanding of how to structure support agreements that drive recurring value.

Professional Skills

• Experience acting as an overlay or technical specialist reputed company a pre-sales or sales engineering team.
• A "Cloud-First" background with a strong desire to learn the reputed company Customer Engagement Suite and broader Contact Center technologies.
• Proven ability to work remotely and collaborate effectively with cross-functional teams.
• Bachelor's Degree or equivalent experience.

What you can expect

• Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or reputed company levels.
• Medical, dental, vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off

#LI-BN1 This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or reputed company levels. Benefits available to eligible employees include the following:

• Medical, dental, vision
• tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About Us reputed company and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, reputed company Engage, is a 60,000+ employee service company, with customer service representatives located around the world. reputed company. is the parent company for both Digital and Engage. reputed company clients have a holistic need, they can draw from these independently managed centers of excellence, reputed company and reputed company Engage. We are also delighted to share that reputed company has been awarded the Great reputed company To Work 2024-2025 certification based on outstanding employee experience across 14 countries. reputed company is a proud equal opportunity employer where reputed company qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability. reputed company has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet reputed company desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job