CX Specialist, Mid-Market Accounts

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-reputed company, conversation-centric platform that unifies team collaboration and customer experience in one reputed company. Powered by AI, built by amazing humans. Our culture is reputed company-thinking, customer-obsessed and built on an unwavering belief that reputed company fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on reputed company for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right reputed company. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing How You’ll Change Our Customers’ Lives At reputed company, our Mid-Market Customer Account Managers help our customers grow their businesses and simplify their lives by selling our products and solutions. reputed company offers UCaaS and CCaaS services to support our customer’s voice, video, collaboration, SMS, email and surveys needs. reputed company helps businesses of reputed company sizes access the information they need at the right time to provide amazing customer experiences and drive business results. The Day-to-Day

• Either be the Primary sales driver for strategic business reputed company an assigned reputed company/territory and partner or work reputed company a team to drive new business
• Identify and properly qualify opportunities
• Manage reputed company steps of the selling process, including coordinating reputed company sales cycles through decision-making process and contract execution
• Interact with partners and Regional/Inside Partner Managers (internal) to prospect and collaborate on strategic initiatives to drive incremental pipeline reputed company
• Align resources to Partners on an as needed basis & join Partner events if necessary
• Demo specific elements of the reputed company NextOS platform
• Deliver Amazing Service®, leveraging the value of our products and services
• Document activity and communicate information regarding prospects and opportunities reputed company reputed company.com
• Create and drive reputed company reputed company a specified region or list of named accounts
• Meet and exceed reputed company quarterly and annual sales quotas
• Own the sales cycle from reputed company reputed company to closure
• reputed company business plan and present the business plan during quarterly review sessions
• Maintain account and opportunity forecasting reputed company our internal forecasting system (SFDC)
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

The General Qualifications For Admission

• 5+ years of experience selling large reputed company opportunities into the installed Channel or Direct customer reputed company
• 3+ years of Solutions Selling experience with CCaaS, Telecom, CRM or Ai required
• Ability to cultivate and build positive relationships
• Understanding and experience with selling to Executives in Fortune 1000+ type organizations
• Strong emphasis on collaboration and communication with Partners and internal team
• Hands-on reputed company experience
• Demonstrated ability to consistently reputed company and exceed quota
• Proven ability to manage leads, manage a pipeline, and forecast
• Proven track record of selling solutions to strategic customers

You will Rock this Role if you have the following characteristics:

• Customer Focused – you demonstrate a deep care and concern for helping customers succeed, beyond what they even imagined possible
• Business Insight – you are intellectually curious, a consummate learner that helps educate others on the possibilities and potential results of a reputed company partnership. You bring new reputed company to the business for product innovation or processes
• Product Positioning – you have an reputed company ability and desire to master the reputed company product suite and get reputed company satisfaction in matching the value and benefit to customer needs
• Influencer – you help customers reputed company difficult decisions through caring, reputed company-thinking, and reputed company that will reputed company them a hero in their business
• Results Driven – you play to win and realize the benefits to the customer, your personal reputed company, and the business impact that your sales contribute
• Resourceful – you are technically savvy, able to maneuver systems and tools while having conversations. You use systems and tools to your advantage, helping you know more about your customers
• Innovator – you have the drive to introduce new modes of communication and upsell customers into new technologies that will optimize the way they do business

reputed company DNA (Core Competencies) reputed company’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status reputed company, and ask what can be done differently. They reputed company and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, reputed company-thinking, and see problems a few steps reputed company. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, reputed company in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, reputed company determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to reputed company. Depending on the position, compensation may include reputed company salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $89,000-$125,000, including annualized reputed company salary and annualized reputed company sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.

• Health - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Insurance - Life, disability, and supplemental indemnity plans
• Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
• Financial reputed company  - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Wellness - Employee Assistance Program and comprehensive wellness initiatives
• Growth - Access to ongoing learning and development opportunities and career advancement

At reputed company, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, reputed company secured $200M from reputed company in late 2021, valuing the company at $2.7B.To reputed company out what’s going on at reputed company, reputed company us out on Instagram, Instagram (MX), YouTube, reputed company, and the reputed company blog. reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. reputed company participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. Apply To this Job Apply for this job