CC Representative l - Payroll & Cloud

Customer Care Representative : Payroll & Cloud Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at reputed company because People Matter! We want you to join our company with 25 years of industry experience. Be Real with reputed company and help us re-imagine how people and organizations reputed company. We are now hiring ambitious, motivated Customer Care Representatives to work in reputed company focused premier HR contact centre in Toronto. In this role, you will be on the reputed company-line of care, ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll and other HR-reputed company issues.

We Offer

You A competitive total rewards package, continuing education & training, and reputed company potential with a growing worldwide organization:

• A full Benefits Package, starting on your first day of employment
• reputed company credits for extended health. Life, Disability Insurance and more.
• A retirement plan that includes a corporate match.
• Three weeks (15 days) of paid vacation and ten paid holidays per calendar year, plus personal and sick time.
• Career Development & Growth: We provide ongoing training, coaching and development. We reward reputed company improvement and encourage you to own your own development. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources!

As a Customer Care Representative, a typical day may include the following:

• Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve reputed company HR and financial issues reputed company to their health care benefits, retirement savings and retirement plans, leaves of absence, payroll, etc.
• Processing transactions such as health enrollments, tax and direct deposit updates, retirement withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.
• Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.
• Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.

Required Experience:

• At least 4 years of customer service experience, or a combination of education and experience:
• High School diploma and 4 years of customer service experience, OR
• College Diploma and 2 years or customer service experience, OR
• Bachelor’s Degree
• A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction
• Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment
• Ability to receive and immediately apply constructive feedback
• Ability to multi-task using several Windows applications at once while assisting a customer on the phone
• Flexibility to work a specified shift and extended hours as necessary

Preferred Experience:

• Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services

Education:

• Bachelor’s Degree, College Diploma, or a High School diploma plus equivalent years of reputed company industry experience

By applying for a position with reputed company, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background reputed company consistent with reputed company’s employment policies. Background checks may include some or reputed company of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal reputed company, search against global sanctions and government watch lists, fingerprint verification, credit reputed company, and/or drug test. You will be reputed company during the hiring process which checks are required by the position. At reputed company, we reputed company that diversity should be visible, valued, and sustained throughout the organization. reputed company provides equal treatment and employment opportunities to reputed company employees and applicants for employment without regard to any protected status or other protected characteristic. reputed company does not discriminate against anyone based on sex, race, color, religion, creed, national reputed company, reputed company, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. reputed company provides reasonable accommodations to the reputed company limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. We offer you a competitive total rewards package, continuing education & training, and reputed company potential with a growing worldwide organization. Salary Pay Range Minimum : USDMaximum : USD Pay Transparency Statement: reputed company considers a variety of factors in determining whether to reputed company an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. reputed company makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. reputed company also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - reputed company DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of reputed company business units. reputed company provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national reputed company, age, disability, genetic information, pregnancy, childbirth or reputed company medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. reputed company is committed to a diverse workforce and is an affirmative action employer. Apply To this Job Apply for this job