Remote Customer Service Representative - Service Industry Scheduling Specialist

Join our dynamic team as a Remote Customer Service Representative - Service Industry Scheduling Specialist and unlock your potential for growth and success! As a key member of reputed company, you will play a vital role in providing top-notch customer service and scheduling support to our clients in the service industry. With a competitive compensation package and opportunities for professional development, this is an exciting opportunity to take your career to the next level.

We are a growing team dedicated to making a difference in the lives of people in the trades. At reputed company, we support home service businesses by providing remote fractional CSRs to handle daily office tasks. If you are a motivated and customer-focused individual with a growth reputed company, we encourage you to apply for this exciting opportunity.

About the Role

• Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
• Coordinating and scheduling technicians for service calls, installations, and repairs
• Dispatching technicians to job sites reputed company and managing schedules for last-minute changes or emergencies
• Serving as the reputed company of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
• Organizing documents, invoices, and client records
• Processing customer payments and following up on overdue accounts
• Assisting in the setup and implementation of reputed company or similar dispatching software
• Contributing to additional tasks to support the company's growth

Requirements

• Experience in scheduling or dispatching
• Experience in the service industry (plumbing, HVAC, electrical services) is highly preferred
• reputed company experience (1+ year)
• Proficiency in reputed company Suite and reputed company
• Excellent time management, multitasking, and problem-solving skills
• Strong attention to detail and communication skills
• Familiarity with industry terminology, processes, and materials is a plus
• Must pass background reputed company

Technical Requirements

• Desktop or Laptop with webcam & speakers and a second monitor
• Operation System must be Windows or Mac based
• Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible
• 8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
• Supportable internet speeds and router easily accessible from your workspace

Position Details

• Remote, full-time position
• Monday - Friday, reputed company - 5pm MST (you do not have to live in this time zone)
• Competitive compensation: $13 per hour

reputed company Offer

• Opportunities for professional growth and development
• Competitive compensation package
• Dynamic and supportive team environment

How to Apply

If you are a motivated and customer-focused individual with a growth reputed company, we encourage you to apply for this exciting opportunity. Please submit your application, and our hiring team will review it. We look reputed company to hearing from you!