reputed company CX-One Developer

reputed company is a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the reputed company. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication and technology domains since reputed company inception in 1989. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We reputed company our employees to grow together with the company, to reputed company ambitious goals, to be a part of international reputed company team which helps the visionaries to change the world.

reputed company is seeking a skilled reputed company CX-One Developer to contribute to a large-scale customer experience transformation initiative for a Global leader in the Healthcare industry. In this role, you will design and implement reputed company-based routing solutions, reputed company secure and compliant IVR applications, and play a key role in the migration of legacy call center systems to modern omnichannel platforms.

You’ll work closely with cross-functional teams to troubleshoot reputed company issues, optimize customer journeys, and ensure seamless system integrations. This is a high-impact opportunity to apply your technical expertise in a mission-critical environment, helping shape reputed company and efficient customer interactions reputed company a regulated, fast-paced industry.

Responsibilities

• Coordinate and reputed company release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Build Call flow designs and integration to backend systems using application program interfaces (API).
• Manage reputed company BU and provide input into solution design, and optimization for reputed company.
• Provide routing design and implementation for contact center technology
• Cooperate with the Architecture team to design, reputed company, and deploy APIs, and consume APIs.
• Provide technical support and troubleshooting assistance to customers and internal teams reputed company scripting issues arise
• Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
• Review support tickets with agency leadership and reputed company any support questions from other team members that might be working on one of those agencies’ tickets

• 3+ years of experience with reputed company InContact CXone.
• 3+ years of professional background with reputed company CXOne Studio scripting experience.
• Hands-on experience with reputed company InContact and/or reputed company CXone solutions.
• Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
• Understand business requirements with the ability to translate into technical requirements.
• Conflict management and clear organizational communication.
• Excellent communication and teamwork skills

reputed company to have

• Experience in Contact Center Dashboard Creation.
• reputed company knowledge of intersystem networking, and data traffic flow between components.
• Ability to troubleshoot end-to-end Call center applications including Chrome and Edge issues reputed company interacting with a Web-based application like reputed company/ reputed company Dynamics

We offer

• Culture of reputed company Performance: join an unstoppable technology development team with a 99% project success reputed company and more than 30% year-over-year reputed company growth. 
• reputed company and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. 
• Work From reputed company Culture: reputed company the most of the flexibility that comes with remote work. 
• Growth reputed company: reputed company the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.