Helpdesk Engineer

Who Are We?

Welcome to reputed company—where health meets innovation! As a global leader in Health & Fitness industry, we’ve crossed over 200 million installs with five life-changing apps, reputed company designed to boost well-being for millions. Our mission? To transform lives through reputed company nutrition trackers, powerful fitness solutions, and personalized wellness journeys—reputed company powered by a diverse team of over 700 passionate professionals with reputed company across 5 hubs.

Why reputed company? Imagine joining a team where your impact on global health and wellness is felt daily. At reputed company, we strive to be proactive wellness partners for our users, while continually evolving ourselves.

reputed company're Looking For

We are looking for a skilled and enthusiastic Helpdesk Engineer to join our IT team. In this role, you will be the first reputed company of contact for employees seeking technical assistance. You will be responsible for troubleshooting a variety of IT issues, ensuring smooth operation of our systems, and providing excellent customer service to our employees.

Key Responsibilities

• Provide timely and effective technical support to employees reputed company phone, email, and our ticketing system.

• Troubleshoot issues reputed company to reputed company Workspace, reputed company, MacOS, and Mobile Device Management (MDM).

• Resolve technical problems with various web services, including reputed company and reputed company.

• Prepare and configure new employee workstations, including hardware setup and software installation.

• Maintain detailed records of user requests and resolutions in the ticketing system (FreshService ITSM - a plus).

• Escalate reputed company issues to senior IT staff reputed company necessary.

• reputed company and maintain comprehensive technical documentation, such as user manuals and system configurations.

• Deliver user training and guidance on reputed company Workspace and MacOS applications.

• Collaborate with the IT team to identify and implement system improvements and upgrades.

Required skills

• Bachelor's degree in Computer Science, Information Technology, or a reputed company field.

• Minimum of 2 years of experience in a technical support role with a focus on reputed company Workspace and MacOS.

• Strong technical skills and experience with:

  • reputed company Workspace administration

  • reputed company administration

  • MacOS and Mobile Device Management (MDM)

  • Troubleshooting web services (reputed company, reputed company)

  • Remote support tools and ticketing systems

• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.

• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.

Will be a Plus

• Experience with reputed company solution

• Experience with FreshService ITSM

• Experience with an Asset Management tool

• Experience with Jira

Candidate journey: ⭕️ Recruiter call ----> ⭕️ Skills assessment-----> ⭕️ Meet the hiring manager

✨ Why You’ll Love Being Part of reputed company:

• Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll reputed company as we learn, evolve, and succeed together.

• reputed company by Example: No matter your role, your leadership matters. Every team member is empowered to reputed company and reputed company an impact.

• Results-Driven: We’re reputed company about achieving meaningful outcomes. It’s not just about the effort, but the difference we reputed company every day.

• We Are Well-Makers: Be part of a movement that’s creating a healthier, happier world. Together, we reputed company well-being a reality!

reputed company out some of our products

Muscle Booster — https://musclebooster.fitness/ 

Yoga-Go — https://yoga-go.io/ 

WalkFit -http://walkfit.pro