Remote Insurance Follow-Up Representative - Unlock Your Potential in a Dynamic Work Environment

Embark on a rewarding career journey with our team as a Remote Insurance Follow-Up Representative, where you'll play a vital role in driving success and growth in our organization. As a key member of our collections department, you will utilize your exceptional insurance follow-up skills to expedite claims payments and contribute to achieving projected annual collections targets. With a competitive salary and comprehensive total rewards package, we're committed to recognizing and rewarding your talent and dedication.

In this exciting role, you will have the opportunity to work from the comfort of your own home, with a remote schedule available after completing a 2-4 week in-office training period. Our ideal candidate is a highly motivated and detail-oriented individual with a strong passion for delivering exceptional customer service and driving results in a fast-paced environment.

Job Description:

As a Remote Insurance Follow-Up Representative, your primary responsibilities will include:

• Effectively managing a specified number of accounts daily, ensuring timely and efficient follow-up on insurance claims
• Verifying insurance information and contacting insurance companies to determine claims status
• Taking proactive action to expedite claims payment in accordance with hospital policies and procedures
• Sending correspondence as necessary to follow-up on claims and ensuring all accounts are properly documented

Your work schedule will be Monday to Friday, 8am-4:30pm (with a 30-minute lunch break), or Monday to Thursday, 8am-5pm (with a 1-hour lunch break), and Friday, 8am-4:30pm, with one mandatory Saturday shift per month (8am-12pm).

Requirements and Qualifications:

To be successful in this role, you should possess:

• At least one year of experience in a hospital business office or medical accounts receivable environment, with professional knowledge of credit, collections, and customer service principles
• A combination of education and experience in medical debt collection, including knowledge of third-party payers and managed care
• Billing experience is highly desirable
• Exceptional customer service and telephone skills, with the ability to problem-solve and troubleshoot insurance claims
• Working knowledge of Managed Care, Medicare, and Medicaid, as well as excellent verbal and written communication skills
• A strong focus on achieving personal, team, and company goals, with a flexible and adaptable approach to ongoing change
• Excellent attendance record and ability to work in a fast-paced, call center environment

What We Offer:

In return for your skills and experience, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development in a dynamic and supportive work environment.

Ready to Take the Next Step?

If you're a motivated and results-driven individual with a passion for delivering exceptional customer service, we want to hear from you! Apply today to join our team as a Remote Insurance Follow-Up Representative and take the first step towards an exciting and rewarding career.

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