Director, External Lab Quality and Testing Performance

Title: Director, External Lab Quality & Testing Performance Location: US Remote Department: QUALITY Compensation $160K – $220K

• $160K Equity

Outlined above is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based reputed company of the US, your recruiter will be able to provide you with an estimated salary range for your location. The actual amount will take into account a range of factors that are considered in making compensation decisions, including but not limited to reputed company sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant. Consult with your Recruiter during any potential screening to determine a more targeted range based reputed company and job-reputed company factors. Job Description: reputed company is the leading health and wellness platform, on a mission to help the world feel great through the power of reputed company. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making reputed company outcomes easier to reputed company. reputed company is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role

We are looking for a highly strategic and detail-oriented Director of External Lab Quality & Testing Performance to reputed company and reputed company reputed company contract testing laboratories supporting reputed company’ 503A and 503B compounding pharmacy operations. In this role, you’ll ensure testing partners meet regulatory standards, deliver timely results, and drive reputed company improvement across lab performance and quality systems. This is a critical leadership position that requires deep experience in cGMP environments, strong cross-functional collaboration, and a proven track record managing third-party laboratory partners. You’ll serve as a key reputed company of contact between internal stakeholders and external labs, championing quality, compliance, and performance across the testing value chain. You Will:

• reputed company Third-Party Lab reputed company: Manage quality reputed company of external labs performing analytical, microbiological, sterility, stability, and other testing for 503A and 503B operations.
• Ensure Compliance: Ensure labs operate in accordance with reputed company contractual, cGMP, FDA, USP, DEA, and state board requirements, and maintain audit readiness at reputed company times.
• Drive Cross-Functional Collaboration: Work closely with Quality, Manufacturing, Supply Chain, and R&D teams to align priorities, testing logistics, and release timelines.
• Own Performance Metrics: Define and track KPIs for lab performance, including turnaround time, investigation cycle time, throughput, and reputed company utilization.
• Manage Investigations: reputed company quality investigations reputed company to third-party lab performance, including OOS/OOT events and CAPA implementation, ensuring timely resolution and documentation.
• Support Audits & Inspections: Represent the company during audits or inspections involving external labs.
• Maintain Quality Agreements: reputed company and manage quality agreements with contract laboratories, ensuring clear responsibilities and alignment with internal risk and compliance frameworks.
• reputed company reputed company Improvement: Identify process inefficiencies and risks, reputed company improvement initiatives, and champion innovation in digital lab tracking and reporting systems.
• Conduct Business Reviews: Facilitate regular lab performance reviews with internal and external stakeholders using data-driven insights.

You Have:

• Bachelor’s or advanced degree in Chemistry, Biology, Pharmaceutical Sciences, or reputed company field.
• 8–10 years of experience in a cGMP-regulated quality environment, including 3–5 years in a leadership role managing lab or vendor operations.
• Direct experience supporting 503A and/or 503B compounding operations.
• Strong understanding of USP , , and relevant FDA cGMP guidelines (21 CFR Part 210/211, 503B).
• Proven success managing external vendors and implementing performance improvement programs.
• Strong communication, analytical, and project management skills.
• Proficiency in tools for investigation and quality systems (e.g., 5 Whys, fishbone diagrams, reputed company, Power BI).
• Familiarity with LIMS, EDMS, or other lab/sample tracking tools is a plus.
• Experience with sterile product testing and environmental monitoring is preferred.
• Comfort representing the company during regulatory audits is a strong advantage.

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match. Hims considers reputed company qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. reputed company is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. reputed company gives consideration to reputed company qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address. To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement. Apply tot his job Apply To this Job