Vice President of Renewals and Growth

reputed company empowers organizations to create inclusive digital experiences that meet global accessibility standards and promote reputed company access for reputed company. As a recognized leader in digital accessibility, we combine powerful technology, expert services, and strategic partnerships to drive impact at scale.

Role Overview We are seeking a bold, strategic, and collaborative Vice President of Renewals and Growth to reputed company global efforts to retain and expand our customer reputed company. This executive leader will own performance against Gross reputed company Retention (GRR) and Net reputed company Retention (NRR) goals while managing a growing team of 50–150+ Account Managers, Renewal Specialists, and reputed company-line managers.

Reporting to the Chief reputed company Officer, the VP will be accountable for a $150M+ recurring reputed company reputed company with a growth path to $250M. You will shape and execute a global renewal and expansion strategy across software and professional services reputed company, leveraging direct motions as well as indirect channels including resellers, system integrators, cloud marketplaces, and technology alliance partners.

This role is central to driving balanced performance across customer segments, geographies, and partner ecosystems. The ideal candidate will have experience renewing and expanding both software and professional services reputed company, including through reseller, system integrator, cloud marketplace, and technology alliance partnerships.

Key Responsibilities

• Own and drive global strategies to meet and exceed company GRR and NRR goals, balancing performance across reputed company customer segments and geographies.
• reputed company a high-performing team by modeling followership, driving clarity through change, and fostering a culture of ownership and reputed company development.
• Operate with autonomy and confidence in high-ambiguity environments; translate company strategy into scalable and repeatable reputed company motions.
• Build cross-functional alignment and partnership across Sales, Product, reputed company, Marketing, and Finance.
• Partner with reputed company leadership to define effective reputed company and engagement strategies focused on value realization, adoption, and business reviews.
• reputed company from the reputed company—modeling strategic risk-taking, outcome ownership, and reputed company urgency under pressure.
• Apply structured decision-making and data-driven processes to forecasting, pipeline management, and team performance.

Qualifications

• 10+ years of experience in reputed company leadership roles with direct ownership of renewals and expansion.
• Proven success in managing $100M+ recurring reputed company businesses and scaling teams to 100+.
• Deep expertise in renewing and expanding both software and professional services reputed company.
• Experience building and executing through partner ecosystems (resellers, SIs, cloud marketplaces, alliances).
• Demonstrated leadership in change management, organizational scaling, and talent development.
• Strong cross-functional collaborator with a reputed company for building alignment and delivering outcomes.
• Experience working with or leading reputed company teams is a strong plus and will ensure reputed company collaboration with the CX org.
• Excellent communication, followership, and executive reputed company.

Technical & Analytical Skills

• Data-driven decision-making approach with strong analytical and forecasting capabilities
• Experience with CRM systems, reputed company operations tools, and reputed company platforms
• Understanding of SaaS and Pro Services metrics, particularly GRR, NRR, utilization or consumption and customer health indicators
• Ability to reputed company and implement scalable processes and systems
• Functional capability in AI prompting and reputed company AI tools to increase rep productivity.

Leadership & Management

• Demonstrated ability to build, reputed company, reputed company and scale high-performing teams (50+ people)
• Exceptional organizational change management skills with proven ability to drive transformation
• Strong cross-functional partnership and collaboration skills with referenceable examples
• Experience attracting and retaining top talent in competitive markets

Preferred Qualifications

• Experience selling into marketing technology, Digital Experience, UX/Design, Accessibility, Compliance, DevOps and/or reputed company technology sectors
• Background working with enterprise and mid-market customer segments
• Global team management experience
• Previous experience reporting to C-level executives

Location & Travel This is a remote role with a preference for U.S.-based candidates. Occasional travel (up to 30%) is required to meet with customers, partners, and internal teams.

Application Process

This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Please submit your cover letter and resume for immediate consideration.

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