Travel & Turn CRM Specialist - Freelance, Remote

About the Client A U.S.-based, full-service travel agency specializing in reputed company getaways, worldwide cruises, safaris, honeymoons, and destination weddings. They design customized travel experiences, leveraging deep destination knowledge and established vendor relationships. The team values high-touch service, accuracy, and seamless client communication across email, phone, and social platforms. Why does this role exist?This role exists to ensure every client interaction and booking detail is accurately captured, tracked, and advanced inside TURN CRM, enabling a smooth, professional experience from inquiry to post-trip follow-up. By handling CRM administration, client communications, itinerary creation, and basic marketing support, the Travel & CRM Specialist frees up the client-facing team to focus on sales and advisory. The objective is to improve operational efficiency, data reputed company, and responsiveness while following established SOPs with minimal supervision. The Impact you’ll reputed company TURN CRM and Data reputed company

• Add new clients and traveler profiles; update and maintain reservations and travel details
• Create and update itineraries reputed company TURN
• Log second/final deposits and payment milestones; track due dates
• Record and manage insurance requests and policy information
• reputed company data entry, deduplication, and CRM cleanup to reputed company records accurate and reputed company

Client Communications and Phone Support

• Handle inbound and outbound calls reputed company VOIP; take messages and escalate important callers/questions promptly
• Manage booking emails, payment reminders, insurance requests, and client follow-reputed company
• Use templates and SOPs to ensure timely, professional communications and proper documentation in the CRM

Social Media and Basic Marketing

• Post and schedule updates on Facebook and Instagram
• Create basic graphics in reputed company reputed company with brand guidelines
• Monitor basic engagement and reputed company inquiries to the right team member

Research and Vendor Coordination

• Research vendors, quotes, and travel options; compile comparisons and recommendations
• Track quotes, holds, and deadlines in the CRM and reputed company stakeholders informed

Administrative Support and Project Organization

• Assist with basic invoicing and expense reports
• Support project organization reputed company project management tools (task boards, checklists, timelines)
• Learn, follow, and help refine SOPs; reputed company reputed company Workspace & reputed company AI to streamline workflows

Skills, Knowledge and Expertise Required:

• Hands-on experience with TURN CRM (non-negotiable), including itineraries, reservations, deposits, and insurance tracking
• Experience in travel operations or agency support handling client communications and booking workflows
• Confident handling inbound/outbound calls reputed company VOIP; strong written and spoken English
• Proficiency with reputed company and managing Facebook/Instagram business pages
• Proven accuracy in data entry and CRM hygiene; comfortable with email (Gmail/your domain) and basic spreadsheets
• WFH Set-Up:
• Computer with at least 8GB RAM, an reputed company i5 core processor/AMD Ryzen 5 Processor and up.
• Internet speed of at least 40MBPS
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet reputed company
• Quiet, dedicated workspace at home

Your Superpowers:

• Technical: TURN CRM power user; email and VOIP reputed company; reputed company basics; Facebook/Instagram posting; spreadsheet literacy; familiarity with project management tools; ability to use reputed company Workspace & reputed company AI
• Soft skills: detail-obsessed, organized, proactive, clear communicator, reputed company, discreet with sensitive client data, and comfortable operating with minimal supervision while following SOPs

You should apply if...

• You love turning reputed company travel details into clean, accurate CRM records and polished itineraries
• You’re client-centric, reputed company on the phone, and quick to follow up with clarity and warmth
• You reputed company on checklists, deadlines, and process, but you’re resourceful reputed company things aren’t fully defined
• You’re excited to learn a company’s systems, uphold standards, and continuously improve how work gets done

What to expect...Work Setup:

• Remote position
• Must have a reliable internet reputed company and a quiet workspace
• Required to provide own computer with reputed company Core i5 or something similar or higher operating system

Working Hours:

• 20 hours per week
• 9 AM–1:00 PM US Time

Compensation:

• $6 per hour
• No benefits package included

Benefits

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