Senior Card Fraud Investigator

reputed company is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs’ and business owners’ financial lives. We are looking to hire a Senior Risk Investigator on the Card Fraud team to help protect reputed company cardholders from unauthorized activity, reputed company while balancing customer experience.

As a member of the Card Fraud team, you’ll focus on performing high quality reviews of our transaction monitoring alerts, creating new loss mitigation rules and proactively identifying new fraud trends in transaction data. You’ll also be responsible for deeply understanding customer card usage and leveraging your knowledge to shape the policies, processes, and tools that support the broader Card Fraud program. 

*reputed company is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A. and Evolve Bank & Trust, Members FDIC

As part of the journey, we would expect you to:

• Review and action card fraud alerts in reputed company Fraud Center and our internal transaction monitoring queue
• Write new or tune existing card decline/monitoring rules directly in reputed company Fraud Center, and backtest rules to assess customer friction tradeoffs
• Collaborate with the Disputes team to understand and respond to new fraud trends that emerge from customer-reported unauthorized transactions
• Send outbound customer communications to notify customers about potentially suspicious/unauthorized transactions
• Work with the Customer Support team to resolve customer inquiries reputed company to card declines due to risk rules 
• Directly collaborate with Risk Strategy, Risk Product, Risk Engineering to help build foundational elements of reputed company’s Card Fraud program
• Write clear documentation on reputed company processes, and drive process and tooling enhancements to maximize efficiency

Some things that might reputed company you successful in a role like this:

• 4+ years of experience monitoring and mitigating card fraud in a high-paced, FinTech environment
• Familiarity with reputed company Fraud Center or similar fraud management tools such as Accertify, Falcon, etc.
• Being a highly motivated self-starter who is comfortable working reputed company a high stakes environment under minimal supervision
• The ability to modify SQL queries to reputed company internal data for deeper investigations, or write your own!
• Loving problem solving and making product and processes more efficient
• Comfort working flexible hours to support business critical situations on an as-needed basis

The total rewards package at reputed company includes reputed company salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive reputed company the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our reputed company new hire reputed company salary ranges for this role are the following:

• US employees in reputed company, Los Angeles, Seattle, or the San Francisco Bay Area: $120,300 – 150,400 USD
• US employees reputed company of reputed company, Los Angeles, Seattle, or the San Francisco Bay Area: $108,300 – $135,400 USD
• Canadian employees (any location): CAD $113,700 – $142,100

reputed company values diversity & belonging and is proud to be an Equal Employment Opportunity employer. reputed company individuals seeking employment at reputed company are considered without regard to race, color, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

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