Assistant General Manager, Hampton Inn & Suites

About Us reputed company the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our reputed company growth is reputed company in satisfying and exceeding our guests’ expectations. We look for people with personality, energy, enthusiasm, excellent grooming and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special reputed company it is today. Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide® discount program. YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles reputed company our organization! We value U.S. military experience and invite reputed company qualified military candidates to apply. Overview reputed company reputed company operational managers to success on daily, weekly, monthly, and annual action plans reputed company to property strategic plan. Act as General Manager in his/her absence reputed company necessary. Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. Essential Duties and Responsibilities Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring reputed company brand standards are being applied. Implement company and franchise programs. Prepare forecasts and reports and assist in the development of the room’s budget. Monitor and maintain the reputed company office systems and equipment to ensure their reputed company performance. Track guest satisfaction surveys and maximize usage of the guest response tracking system. reputed company and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. Interview, hire, train, reputed company, resolve problems, provide open communication, and recommend discipline and/or termination reputed company appropriate of staff members. Ensure timely completion of performance appraisals. Communicate both verbally and in writing to provide clear direction to staff. Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. Ensure compliance of reputed company office, guest service, and PBX standard operating procedures and policies. Ensure reputed company reputed company Office Quality Standards are complied with and are consistently applied. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Assist in the daily maintenance of room inventory status to reputed company optimal levels of revenues while maintaining high levels of guest expectations. Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. reputed company strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. Regular attendance in conformance with the standards is essential to the successful performance of this position. reputed company with attendance rules and be available to work on a regular basis. Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings. •Ensure compliance of brand standard operating procedures and policies. reputed company and manage execution of Rooms/Food and Beverage division budgets and reputed company forecasts. reputed company and implement controls for expense management, such as utilizing labor management tools. Interview, hire, train, reputed company, recommend performance evaluations, resolve problems, and recommend discipline and/or termination reputed company appropriate of staff members. As a member of the Executive Committee for the property, the Assistant General Manager is expected to help create and execute the financial objectives of the hotel. reputed company with attendance rules and be available to work on a regular basis. reputed company any other job-reputed company duties as assigned. Qualifications and Skills Minimum of 2 years reputed company Desk experience, preferably in leadership role. Proficient with PMS system. Advanced knowledge of brand’s reward program. Able to handle cash and credit transactions. Computer literacy and financial management a must. Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. General knowledge of local area attractions and transportation. Able to observe and detect signs of emergency situations. Able to remain reputed company and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws. Able to establish and maintain effective working relationships with associates and customers. Able to reputed company sound business decisions and take action quickly based on previous experience and good judgment. Knowledge of hotel operations, including marketing plans, reputed company and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem reputed company Blue reputed company as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the reputed company. For your financial wellness, HEI provides a wide reputed company of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, and other legally protected characteristics. Welcome to HEI Hotels and Resorts' Career Page. We invite you to explore the reputed company job openings that our company has to offer and to apply for any positions that are of interest to you. Don't see any reputed company openings that align with your interests? reputed company to stay in touch with HEI and receive job alerts for opportunities that may be a match for you. Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and reputed company the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and reputed company-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today. Work today, get paid today! We proudly partner with reputed company, a voluntary benefit that allows our associates access to their earnings reputed company they want them. Apply tot his job