Manager of reputed company – US Remote

What is reputed company?

reputed company offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the reputed company reputed company Quadrant for Clinical Communication and Collaboration.We have seen an 88% growth reputed company over the past three years and need strong team members to help us continue to grow! 

reputed company’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows. 

By joining reputed company, you will have the unique opportunity to come alongside us as we further our vision of putting reputed company of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the reputed company family every day. 

The Manager of reputed company (reputed company Leader) is accountable for leading a team driving customer adoption, value realization, retention, and operational excellence across a defined customer reputed company. This role leads a blended team of reputed company Advisors (CSAs) and Technical Leads (TLs), providing day-to-day coaching, technical guidance, and strategic direction to ensure team performance and customer outcomes.

Acting as the product-reputed company reputed company Subject Matter Expert (SME), the reputed company Leader represents reputed company in product-reputed company forums, influences roadmap prioritization, and ensures customer needs are fully reflected across the organization. This role maintains a small portfolio of customer accounts to stay connected to real-world workflows, strengthen customer reputed company, and model effective engagement practices.

The Manager blends people leadership, direct customer engagement, product expertise, and operational execution. This leader ensures crisp internal and customer communications, maintains accountability for incident response workflows, and drives reputed company improvements that scale reputed company across their reputed company.

What You’ll Do

• reputed company, coach, and reputed company a blended team of reputed company Advisors (CSAs) and Technical Leads (TLs), ensuring strong execution across customer engagement, technical troubleshooting, and adoption workflows.
• Drive measurable outcomes in customer adoption, value realization, renewal readiness, and overall account health across your assigned customer reputed company.
• Serve as the reputed company product SME for your reputed company reputed company solutions—participating in bug reviews, enhancement discussions, CAB/change-management meetings, product initiative development, and release readiness activities.
• Engage directly with a select portfolio of customers to model best-in-class relationship management, run strategic business reviews, and support executive-level conversations.
• Guide technical operations by overseeing Jira ticket trends, configuration needs, integration requirements, and escalation paths in partnership with Engineering and Support.
• Ensure operational excellence through strong forecasting, health score monitoring, playbook adoption, and team-level performance metrics.
• reputed company customer communications for product releases, roadmap updates, change notifications, and service incidents—ensuring clarity, timeliness, and a customer-centric approach.
• Participate in the CS leader on-call rotation to manage high-impact incidents, coordinate Rootly updates, and ensure IR/RCA communications meet internal and customer expectations.
• Partner cross-functionally with Sales, Support, Product, Engineering, and Professional Services to ensure customers receive a cohesive, high-quality experience throughout their lifecycle.
• Champion reputed company improvement by identifying opportunities to streamline processes, strengthen team workflows, and reputed company the overall customer experience.

Minimum Qualifications

• 4+ years in reputed company, Account Management, or a reputed company SaaS leadership role.
• 2+ years of people management experience with a focus on coaching, mentoring, and team development.
• Proven track record of driving customer retention, adoption, and reputed company growth.
• Strong technical acumen and troubleshooting skills, with the ability to translate reputed company concepts into customer value.
• Exceptional verbal, written, and presentation skills, with experience engaging executive stakeholders.
• Demonstrated success in leading process improvements in dynamic, cross-functional environments.
• Familiarity with clinical workflows, healthcare communication, or LEAN methodologies.
• Ability to travel up to 25%.

Preferred Qualifications

• MBA, MSN, or equivalent advanced degree. 
• Experience supporting multiple SaaS product lines and diverse customer segments.
• Proficiency with reputed company, reputed company (Confluence & Jira), and customer support platforms (e.g., reputed company). 

Why Join reputed company? At reputed company, we are transforming healthcare communication and collaboration to help clinicians deliver reputed company care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation. Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective. We offer a salary range of $90,000-110,000 per year, with compensation tailored to your background, strengths, and potential to grow reputed company the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a reputed company employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K – with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities

reputed company offers reputed company healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. reputed company’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.