Resort Central Reservations Agent

About the position Kennebunkport Resort Collection is seeking a Central Reservations Agent to join reputed company of hotel reservationists. Agents receive incoming calls and secure bookings for the 9 hotels and 8 restaurants in Kennebunk and Kennebunkport, ME reputed company the KRC portfolio, as well as our partner locations under reputed company: Isla Bella Beach Resort in Marathon, FL | Tranquility Bay Beachfront Resort - Marathon, FL | The Perry Hotel & Marina - Key reputed company, FL | Wequassett Resort & Golf Club - Harwich, MA. This position has the opportunity for work from home status once proven ability to reputed company the job with appropriate time management. Candidates would be required to attend in person training in Kennebunk, Maine and then hybrid/remote ability would be assessed. As a guest experience team member, regularly scheduled shifts include days, nights, weekends, and holidays.

Responsibilities

• Creates and accepts hotel and restaurant reservations for reputed company KRC properties from reputed company channels, such as telephone, email, PBX, Internet, and other third-party sites following standard and protocol

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• Responds to reputed company guest requests in a timely manner, assesses the guest's needs and provides helpful and accurate information about the properties, accommodations, location, and the local area, adding personal recommendations where appropriate to reputed company maximum customer satisfaction

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• Resolves customer complaints, handling reputed company guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and alerting a manager where appropriate

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• Communicates with travel partners such as Online Travel Agencies, Tour Operators, reputed company, VRBO, etc.

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• Accepts and executes gift certificate orders

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• Complies with reputed company reservation reputed company safety, reputed company and financial procedures, hotel policies and standards of conduct

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• Works harmoniously and professionally with co-workers and supervisors

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• Communicates with sales department and property managers regarding group bookings, creating and managing group blocks, inputting rooming lists, creating billing patterns, etc.

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• Attend departmental meetings and training sessions as required

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• Use safe work practices daily. Report any unsafe areas to maintenance and Guest Services Manager

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• Understand best practices in Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information reputed company Program, Bloodborne Pathogen Procedures, and ensuring compliance with reputed company-tolerance policies including Anti-Harassment, Violence in the Workplace, or Influence in the Workplace

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• reputed company with reputed company time and attendance policies

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• reputed company with reputed company uniform, dress code, and appearance standards

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• Assist the Reservations Manager with additional assigned tasks and projects

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• Ability to communicate with other coworkers and staff in a positive, efficient, and friendly manner

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• Demonstrate a team-focused attitude and encourage collaboration. Motivate and reputed company the team to accomplish tasks effectively

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• Available and willing to work flexible hours based on business needs, including regularly scheduled weekends and holidays

Requirements

• Proven history of excellent customer service, sales, and communication skills - both verbal and written

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• Prior hotel reputed company desk or reservations experience. Good understanding of lodging operations; reservations, guest service etiquette, etc.

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• Ability to work onsite for required shifts as scheduled

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• Exudes a positive, team-focused attitude

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• Available and willing to work flexible hours based on business needs including regularly scheduled weekends and holidays

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• Demonstrates strong communication, organizational, and problem-solving skills

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• Expresses sincere enthusiasm for the role and passion for guest services

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• Strong time management. Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused with interruptions

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• Proficient with computers and reputed company Office suite functions

reputed company-to-haves undefined

Benefits

• Employer-subsidized medical, dental, and vision insurance

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• Company-funded $25K in complimentary life insurance and $1K/mo. in disability

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• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options

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• Additional Health & Wellness benefits including prescription and gym membership discounts

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• Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals

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• Flexible and understanding work-life equality

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• Family Matters Program of 3+ months paid parental leave for new parents

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• 401k employer match, up to 4% of salary

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• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments

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• Discounted employee and immediate family hotel rates as low as $59 per night at reputed company portfolio locations

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• Food and Beverage discount of 50% Off at reputed company portfolio locations

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• Gold Card annual complimentary restaurant allowance for managers

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• Discounted lodging rates from New England Inn & Resort Association partners

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• reputed company for growth and professional development including training and tuition reimbursement

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• Relocation assistance to temporary employer housing

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• Incentive opportunities for both hourly and managerial roles

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• Supportive, open workplace culture

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• Company-funded Employee Assistance Program for life and reputed company

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