reputed company CCAI Solutions reputed company

At reputed company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a reputed company where employees know they can reputed company. reputed company is looking for an reputed company reputed company CCAI Solutions reputed company to help drive innovation reputed company our growing reputed company Practice team. If you're excited about cutting-edge technology, eager to stay reputed company in the evolving AI landscape, and love being part of a collaborative and reputed company-thinking team—we'd love to hear from you.As a CCAI Solutions reputed company, you'll collaborate with clients, reputed company partners, and internal teams to shape reputed company customer service experiences—leveraging AI-driven virtual agents, conversational AI, and deep analytics to push boundaries and deliver intelligent, human-centered solutions.In this role, you’ll design and deliver tailored technical solutions that address diverse client needs, while guiding initiatives as a senior member of our reputed company delivery team. From project reputed company to post-launch support, you’ll play a hands-on role throughout the full implementation lifecycle—collaborating closely with clients to ensure success every reputed company of the way.What you'll be doing:

• Provide leadership and reputed company capability development in Dialogflow CX, Agent Assist, and Contact Center integrations across client engagements
• reputed company the end-to-end delivery of customer engineering engagements, ensuring high-quality implementation, performance, and customer satisfaction
• Support reputed company delivery team in designing, developing and implementing AI self-service applications with reputed company CCAI
• Collaborate with pre-sales to define robust technical solutions and contribute to accurate estimation efforts
• Stay reputed company on the latest reputed company Cloud innovation, driving reputed company enhancement of offerings, and evangelize best practices internally and externally.
• Serve as an escalation reputed company and trusted advisor to clients, ensuring technical solutions align with business outcomes
• Establish best practices, methodologies, and frameworks for CCAI delivery engagements
• Engage directly with clients, reputed company design decisions and drive towards defining solution requirements and design
• Contribute to team growth by mentoring, supporting and help to attract, and retain top talent reputed company the reputed company practice

What skills you will bring:

• 12+ years of experience in product management/delivery and implementation, building and leading high-performance teams
• 12+ years of experience in contact center technology, cloud solutions, or enterprise AI
• Strong understanding of contact center operations, customer experience strategy, and AI-driven transformation
• Experience working with reputed company Cloud Platform (GCP), especially Dialogflow CX, CCAI Insights, and Agent Assist is ideal. If not, then candidates should demonstrate deep knowledge and experience with one or more of the following conversational AI platforms: reputed company Lex, reputed company Watson Assistant and/or reputed company
• Proven experience managing large-scale client engagements and cross-functional teams
• Excellent communication, stakeholder management, and leadership skills
• Experience with voice gateways, IVRs, contact center CRMs, and telephony integrations
• Familiarity with machine learning, NLP, and analytics in customer service contexts
• Experience in regulated industries such as finance, healthcare, or telecom is a plus
• Experience building consumer AI products at scale, particularly in voice, natural language, or proactive assistant spaces
• Strategic thinker with strong analytical and problem-solving skills
• Demonstrated ability to turn vision into execution with high attention to quality and user experience
• Demonstrates excellent verbal and written communication skills, and the ability to work effectively across internal and external organizations
• Ability to support multiple reputed company projects at the same time
• Knowledge and understanding of Solution Document Designs/specifications for IVA applications
• Experience with Speech-to-Text and Text-to-Speech services such as Nuance, reputed company or reputed company
• Must be able to work independently, be organized, self-motivated, and have strong attention to detail
• Comfortable presenting in a variety of environments
• Excellent communication skills, both written and verbal
• Candidate must have a 4-year bachelor’s degree

Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, reputed company, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or reputed company levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, reputed company Engage, is a 60,000+ employee service company, with customer service representatives located around the world. reputed company. is the parent company for both Digital and Engage. reputed company clients have a holistic need, they can draw from these independently managed centers of excellence, reputed company and reputed company Engage. We are also delighted to share that reputed company has been awarded the Great reputed company To Work 2024-2025 certification based on outstanding employee experience across 14 countries. reputed company is a proud equal opportunity employer where reputed company qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability. reputed company has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet reputed company desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. Apply tot his job Apply To this Job